Monica Jones - CrossCountry Mortgage, Inc.

Jay Y. 

on Birdeye

11 months ago

--She told us upfront we could get approved for a home loan with a 500 credit score. That was the only reason we moved forward with her. But after she ran a hard credit pull—which negatively impacted our score—we got no follow-up, no real plan, and no communication. We waited 13 days, only to be told she was “waiting on information” that she never asked for. I had to chase her down myself. And when we finally spoke, she sent us a generic 620 credit plan that we never discussed. That wasn’t our goal, and it wasn’t the agreem... read more

Jay Y. 

on Birdeye

11 months ago

--She told us upfront we could get approved for a home loan with a 500 credit score. That was the only reason we moved forward with her. But after she ran a hard credit pull—which negatively impacted our score—we got no follow-up, no real plan, and no communication. We waited 13 days, only to be told she was “waiting on information” that she never asked for. I had to chase her down myself. And when we finally spoke, she sent us a generic 620 credit plan that we never discussed. That wasn’t our goal, and it wasn’t the agreem... read more