Minnesota Rusco

Kathy O 

on BBB

3 weeks ago

They did an excellent job installing our new shower and exhaust fan. I have no complaints. They have 5 star service, quality work, fair pricing. I will continue to do business with Minnesota Rusco. 

Robert M 

on BBB

a month ago

I was working with Andy ********* on my project for getting everything fixed and is almost fixed. Per Andy told me I needed to headquarters. 1. He helped me get a copy of the receipt for the inside front door and the storm door but he was unable to break the cost of each door down on the invoice. This I could never get completed. 2) The storm door I received had many issues with it being broken and having to re-order it and wait another month for a new one installed. The door I receive does not have the features I asked for.... read more

Jean G 

on BBB

a month ago

I have Minnesota Russsu doing my cabinets in the kitchen. They started on 10/02/24 told me . everything was in they start the process. That started on 11/30/2024, told them I wanted a 1/2 cabinet next to the window but they put in a full ceiling to floor Not what I wanted. So we went over the order and they forgot to put in lights under the cabinets. 4 lights will be $4000.00 more!! Now I have to get someone to do so. Nothing has been done now since Jan 17, 2024. They wont return my phone calls. Here I sit with a kitchen 1/2... read more

Mark H 

on BBB

3 months ago

Superb workmanship, timely, courteous, and cleaned up after job completion. Thankyou! 

Ruben G 

on BBB

5 months ago

If I could go lower I would. It started with the the salesman Hamel. He made promises that never came to fruition such as telling me that we would have an insulation put on the whole house that was an r-3.3 value added. He also told us that the job would be a complete removal of our existing insulation in our attic and we would have a 1” layer of spray foam put down before we would have our 16-18” of cellulose blown into our attic and that the guys would arrive in a big truck within a couple weeks to install everything. When... read more

Diane P 

on BBB

6 months ago

Our bathroom project was completed today. Matt and Clayton are knowledgeable about the products, answered all of our questions, and did an exceptional job. Matt and Clayton made Russo look good!! 

Lori K 

on BBB

7 months ago

The sales rep was all about getting the sale but now that we have had problems with the installation it is crickets on MN Rusco's part. They drilled through the bathroom wall and into the adjacent bedroom and did not even inform us that it happened. We discovered it after they left and of course after they collected their final payment. A Customer Service rep called a week later expected a rave review and was clueless that we had issues even though we had told them about it. She said she would have the Project Manager call m... read more

Heidi O 

on BBB

7 months ago

I have had nothing but problems with this companies communications. Not only did they take a full year longer than promised to get our installation completed, but they never get back to me when I try to get warranty work done. Their product is fine, but when no one seems to care a out the customer after they get your money... I can't in good conscience recommend them to anyone. I had to reach out for warranty work yet again, and I'm being ignored. 

Barb L 

on BBB

8 months ago

they will not refund our money because our bathroom project was going to take 3 weeks instead of one day like promised. We also wanted to make changes and we told to call if we had questions or any changes. We never got a follow up call saying that they were about to put the order in were there any changes that you would like to do before we place or order. The sales person took our changes and she said it would not be a problem to make these changes. we get a phone call telling us they already put the order in and now we wi... read more