Mini Mall Storage

grace mcmurray 

on Google

2 weeks ago

Never rent from this place, the gate code they give might work if you’re lucky. The customer service is horrible and no one returns your phone calls. This place is a waste of money! 

David Coutts 

on Google

3 weeks ago

I showed up on my first day at the Nelson location only to discover that my gate code did not work. I walked up to the office on to find out that there was no manager on-site, only a drywall contractor who was extremely rude to me. The implication from this person was that I was supposed to know that no one from the company was on-site and that I needed to phone a number posted on a sheet stuck to the window. I contacted the rep via phone (in Cranbrook apparently) and she was polite and gave me an alternate gate code. That w... read more

Lil Schoeber 

on Google

2 months ago

At first I called and spoke to an answering service because it was closed and so they took my phone number and said they will get back to me and the next day they did! Scott called me back and he was friendly and very helpful. I drove out to the site and purchased packing paper for our move and found the site was very clean and tidy. They have lots of supplies for moving. So now we decided to rent a spot for our rv trailer. I would definitely choose 12 mile mini mall storage in the Kootenay’s 

Jessica June 

on Google

2 months ago

– Complete Disappointment and Poor Customer Service I had high hopes when I signed up, taking advantage of a promotion that offered 50% off for the first two months. However, things quickly went downhill. The second month’s discount wasn’t applied as promised, which I initially chalked up to a mistake. After reaching out, I was assured that it would be corrected, and the 50% off would be applied to my third month. Unfortunately, that didn’t happen either. After escalating the issue, I was told I would be receiving a check in... read more

Scott Mackay 

on Google

3 months ago

Wonderful storage facility!