Mines and Associates, P.c.

Derek 

on Google

a month ago

I would caution everyone that is considering working with MINES & Associates and their affiliate UMR (in Colorado). They have an archaic, manual, claim processing system. This not only delays payments for Providers while MINES is collecting their premiums on-time, but exchanging sensitive data via paper multiple times is increases risk for fraud. 

Mary D 

on Google

a year ago

As part of my employer's employee assistance program, Mines offered to find me a mental health therapist who could work around my schedule. After 2.5 months they have sent me only two therapist's info and one of them does not work later on weekdays, which was one of my requirements. I had a similar experience back in 2017 when Mines sent me a page of therapists to contact. Not one of the therapists that I left msgs for called me back. Several of the therapists, Mines had outdated info for and they were no longer anywhere nea... read more

Jack Ryan 

on Google

2 years ago

I submitted an electronic intake form and never heard from anyone. Considering this is an EAP program and someone could be in real distress, this is a problem. When I called to follow up, their phone mail system asks the caller to be patient while they navigate the Corona crisis. Hello? This is 2023. You should have already navigated the crisis! How can I trust my mental health to these people when there's no follow up and their voicemail is ridiculously out-of-date? 

Craig C 

on Google

2 years ago

Spent 3 weeks trying to find an approved provider - never found one or had a single appointment.