This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Mike Hale Acura Service & Parts
- Automotive
- Salt Lake City, UT
About this business
Location details
5601 S State St, Salt Lake City, UT, 84107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
Their online service portal said they were open, let me select a time, and book an appointment. I received both an email and text confirming my appointment date and time. I showed up for that appointment, just to be told they are closed. As most people, I have a busy schedule, and don’t live close. This was very inconvenient. I asked why the website says they are open and allowed me to book an appointment, and got a “not my job” kind of answer. They could see my appointment, yet no one reached out to notify me. This could ha... read more
Acura was my favorite brand for decades, and this service center used to be top-notch when Chris, Nick, and Ryan were there. They were trustworthy, and the work was solid. Since new management took over, the place has gone downhill fast. The techs do shoddy work, the advisors are dishonest, and the manager is condescending and chauvinistic. Recently, I spent hours there for them to tell me my battery was fine but I needed a new alternator. \$1300 and a couple more hours later, they replaced it—only for the check battery ligh... read more
They do good work. I've used their services three times. All 3 on a Saturday. Never had an issue. No "comebacks" the job was done right the first time. This last visit I had a lot of services completed including an Acura recall. It was completed the same day. Apparently the technician came in on Saturday specifically to do my vehicle and I appreciated that. Especially since the appointment was scheduled the day before. Maybe he needed the hours at a slow time I don't know but it was nice. Especially when I can only bring it ... read more
The service department has always been difficult but today they said that they would not prorate my 100 month battery without me coming in and they run diagnostics. The battery was dead I had to replace it, I can’t have it towed in and give them a day to look at it! Duh!
Frequently asked questions about Mike Hale Acura Service & Parts
How is Mike Hale Acura Service & Parts rated?
Mike Hale Acura Service & Parts has a 3.4 star rating with 14 reviews.
When is Mike Hale Acura Service & Parts open?
Mike Hale Acura Service & Parts is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com