Midwest Manufacturing

George P. 

on Yellow Pages

11 years ago

I purchased a factory finished exterior door unit with one sidelite to replace my existing front door. After we removed the protective film from the door we noticed that the door was a different color than the sidelite color. The door and sidelite were both white. I filled out the form I got from our Menards store and sent in to their guest service division. I sent pictures with the form. The information was forwarded to Midwest Mfg. We received a letter from Louise Fox that we would not be compensated for the color differen... read more

Sarah G. 

on Yellow Pages

11 years ago

We purchased a door which from Menards, shipping took an absurd amount of time to arrive to the store. Once arrived, the door looked great, we installed it in our customers home and a couple days later realized there was a seal failure. We contacted Menards, they stated there was nothing they would do, and we would have to contact guest services. We filled out the proper paperwork and got a response from Marti Swenstad who forwarded our complaint to Midwest Manufacturing. Their response came a couple days later and it was th... read more

Jim R. 

on Yellow Pages

11 years ago

I purchased a door/side lite/ and overhead transom valued at $4500 including labor from the Defiance Ohio Store. When after installing the door we found that there were defects around the side lites. We filed the necessary forms and sent them in. They Midwest Manufacturing, responded back on a (July 15, letter date) stating that they would replace the side lites, not the door, which was okay., but they would not cover the cost of installation. I paid to have the old door taken out and new one put in. My complaint is that thi... read more

Dale H. 

on Yellow Pages

11 years ago

no phone call terrible customer service bought $9,000 worth of decking wait a month for delivery got it. then found 15% of it was damaged and have been wait a month for them to get back to me 

Cherie E. 

on Yellow Pages

11 years ago

We bought a Master craft door and are very displeased with the quality of the door. All of the primer that was applied by the company, and the door is peeling off down to bare metal and this door to the front of our house. It looks terrible. I have never purchased such a poor quality product. You can clearly see that the primer that was applied by Master Craft is coming off down to the bare metal.They do not back up there products. They stated that it was are fult that the paint was peeling down to the primer, even though th... read more

twister2319 

on Yellow Pages

12 years ago

I have used many products from Midwest Manufacturing in the past. I have always been happy with the products, service and price. I have Mastercraft doors in my house. I get many compliments on them. The concrete block grill I have on my patio is the centerpiece to my backyard. I used Midwest Manufacturing products in the past and will continue to use them. I have recommended them on more than one occasion. 

extramile 

on Yellow Pages

13 years ago

This company manufactures doors for Mendards. The quality is poor, but the customer service is even worse. First off, trying to contact them is impossible. The automated email form on their website never gets returned and they do NOT list a phone number on their website. After a yellow pages search, I found a number for them and got the main business office. They then transferred me to another department, which by the conduct of the woman on the line, was NOT a trained customer service department. No "sorry you're having pro... read more