Midgard Self Storage

Ronald c 

on BBB

7 months ago

My name is Ronald Clemmons I rent a unit in middle road in Florence Alabama. Midguard does not care about their customers at all. I have been a customer for 3 yrs . Everytime I turn around they are charging me for 2 months at a time for the amount of $369.00 . I'm on auto pay have been for months but it seems like they only take out my auto pay when they want to and when they do they claim I owe $369.00 Now how in the world could I owe that . My unit ain't but $120 a month. Which is sky high . They raise my rent on my unit e... read more

Connie B 

on BBB

7 months ago

Deceptive business practice. I rented a very small space. And on the 4th mont, without notice, Midgard storage took 125% more out of my account than my contract amount. They did this twice. I have called and emailed. There is nothing I can do. They didn't honor their contract. I would NOT have rented this space for this incredibly high amount. It went from $45.37 to $101.17 without approval or notice. I'm just going to pay it and get my things out. I would worn other people, that this is a scam. They take advantage of you an... read more

Connie B 

on BBB

7 months ago

Deceptive business practice. I rented a very small space. And on the 4th mont, without notice, Midgard storage took 125% more out of my account than my contract amount. They did this twice. I have called and emailed. There is nothing I can do. They didn't honor their contract. I would NOT have rented this space for this incredibly high amount. It went from $45.37 to $101.17 without approval or notice. I'm just going to pay it and get my things out. I would worn other people, that this is a scam. They take advantage of you an... read more

Diane S 

on BBB

10 months ago

RUN, don't walk.!!!! This is the worst company ever!!! Just do a little research and you will find a pattern of SO MANY issues and complaints. The company is crooked and dishonest. It's also impossible to talk to anyone in person or by phone. I could go on and on about all the issues I had with them, but it would take to long and just further aggravate me. I finally had enough and left. I would never recommend them to anyone except an enemy. Please don't be fooled by the cleanliness of the property and the gate. Appearances ... read more

Jonathan M 

on BBB

a year ago

This is about the location specifically. When picking up our 2 12ft trailers to move out of state, my father was parking his vehicle, and I was inside getting the information on my rental. My father witnessed an individual moving the 12-foot trailer that I would be taking, at which point he scraped the side of my vehicle. While waiting to ensure that this was not previous damage to my truck, my father notified me of said instance, and I let him know that this was new damage. When we informed the location, my father was told ... read more

Matthew B 

on BBB

a year ago

I have been renting a storage unit since 08/22 and have paid every month, on April 12 I was surprisingly hospitalized for heart issues, unaware of this I end up having a emergency quadruple bypass (two main and two arterial ) . So after I am stabilized toward the end of the month , My wife contacts them informing this location of what has happened and that we will be possibly running a few days late but actually we paid on time by the first of the month as well as 6/1/2023 but by the 7th month my wife and I were starting to ... read more

Dawn P 

on BBB

a year ago

Springfield location:All new staff, changes of rules and lockouts are on a whim. They don't follow their own policies and procedures. Lock people out of unit before bill is due so they can look good on their financial reports with no regard to legalities of their own contracts. Totally gone downhill since management changed.