Middletown Honda Service Department

Shmuel Bineth 

on Google

a month ago

I brought my car in for a check engine light, and although I had to bring it back a second time because the light came back on, Jesse in the service department was excellent throughout the entire process. He was patient, professional, and kept me informed every step of the way. Great customer service—thank you, Jesse! 

Jesse Weiss 

on Google

4 months ago

I’ve never experienced a business try to make me out to be a fool so much in my life. This Honda dealership I’m sure is trying to run a scam on folks who may not be as aware of vehicular matters as others. I brought my 2018 Honda CR-V to them in February for a recall involving the fuel pump and seat belt latches, but they didn’t have the seat belt latches at the time. While it was there, they called to tell me there was also a warranty on the AC compressor shaft seal. Fine, they took care of that as well. When I went to pick... read more

Abraham Werzberger 

on Google

9 months ago

I am extremely disappointed with Honda’s customer service. My vehicle’s high-voltage battery failed, leaving the car completely undrivable. This is the main component of an electric vehicle, and the repair is expected to take a long time. Despite the seriousness of the issue and the fact that the repair is fully covered under warranty, because it’s their fault, Honda refused to provide me with any loaner or rental vehicle. I contacted multiple representatives and even escalated the case to a case manager, and I was still tol... read more