Middleton Ford

Alvin M 

on BBB

10 months ago

VERY DISSATISIFED WITH MY EXPERIENCE AT MIDDLETON FORD. I LOVE THE TRUCK BUT THE CUSTOMER SERVICE WAS HORRIBLE ONCE I ARRIVED TO DEALERSHIP TO PICK UNIT UP. BOUGHT TRUCK 800 MILES AWAY SO RELIED ON READING WINDOW STICKER AND WHAT DEALERSHIP HAD ADVERTISED ON THEIR WEBSITE- AND ALSO TRUSTING MY SALESMAN. BOTH WEBSITE AND WINDOW STICKER STATED IT HAD A FACTORY INSTALLED WINCH MOUNTED ON TRUCK. WHEN SPEAKING WITH SALESMAN OVER THE PHONE HE CONFIRMED IT HAD A WINCH(WHICH WAS A BIG SELLING FACTOR FOR ME) MADE DEAL OVER PHONE AND ... read more

Brad K 

on BBB

a year ago

Brought my wife's car in to them to fix a bad grinding noise when turning the wheel sharp left and right, both forward and reverse, especially in parking spots. They replaced the struts for a thousand dollars. The car was better for a week, then noise returned. Brought back to them second time. They told me the struts were bad. Replaced second time for free. Again, it was better for a week then the noise returned. Took it to them a third time. After reinspect they told me there was no noise. I then drove car with tech in car... read more

Amanda W 

on BBB

a year ago

My car has been serviced 5 times at middleton ford imsince the beginning of April 2023. First it needed an engine overhaul, then right side turbo, then left turbo, then coolant hose blew. There has been a rattling noise under my car since I picked it up the first time and was told it was my brand new timing chains with extra water in them so I looked under myself and it's 2 metal rings rattling by the heat core that they should have seen the 5 times my car has been fixed but was never once mentioned to me. I have put 10000 d... read more

Bruce K 

on BBB

a year ago

Liars! Classic bait & switch. Ordered a plug-in hybrid Escape on 11/25/22. We were told it would be delivered in March/early April, and that we would get updates every 45 days no matter what. We didn't get updates. I would have to call, and my salesman would call me back about 1/2 the time. Then, when it was **** I got a call from them (on 5/12/23) saying they had one arrive that someone else backed out of. He said it was the package we wanted, only a different color. We decided to take it. When sitting down to buy it, the p... read more

Ka K 

on BBB

2 years ago

The ONE TIME I go somewhere other than my normal mechanic. The technicians at Quick Lane didnt get the under carriage shield (or whatever its officially called) attached properly. Then theyre rude on the phone, wouldnt guarantee theyd cover it because I didnt notice it same dayand gave me a 2 HOUR wait to fix what they broke (didnt tell me that part until I drove all the way in)Ill pay my own mechanic to fix it. Never again with Quick Lane.Oh and they asked me if I wanted my tires rotated for ten more dollarssure, why not? T... read more