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Michigan Natural Gas
- Gas Stations
- Ann Arbor, MI
About this business
Location details
2723 S State St, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They lied and said they were Consumers. These two guys wouldnt leave unless I showed them my bill to help reduce how much I pay. I tried to find one and when I couldnt, I asked them to come back later and they asked me to log into my online account. I was clearly trying to end the conversation but I was one woman vs two guys, one of which was pacing the sidewalk. Not exactly a comfortable situation. After they copied our account number down, to confirm the account we spoke about, I thought it was odd I didnt get a copy of th... read more
Michigan Natural Gas scams residents into signing up for their service.A man came to my door on 30 April 2024 saying they represented the ******************************************* They said they were there to lower my payment for 2 months by 1. I was skeptical but my roommate wanted to go for it. I asked or a business card but never received one. I continued to ask why ***** was out visiting clients and not just giving us the discount. They asked for my account number which ***** would already have. This man misrepresented... read more
Business response:
The customer spoke with a ********************** sales representative on April 30, 2024, about enrolling in the Gas Customer Choice Program. The same day, the customer contacted ********************** requesting cancellation. We assured the customer that their information would be flagged in our database to ensure the customer information would not be processed for enrollment. Michigan Natural Gas received notice of the customers concerns on June 4, 2024, and placed a call to the customer to gather more information regarding... read more
They send out canvas workers whom use subterfuge for overcharges and not telling customers they're in a contract? This entire winter me and my children were fighting to keep the lights and gas on, they were turned off twice and I work at **** making good monies. I was told they were going to beat DTE prices and I asked for how long of course and was told for as long as I keep them? They used my greed for $0.04 a month only in the end to get overcharged $600 plus dollars and a $50 early termination fee? Please help me put the... read more
Business response:
The customers account was enrolled with *** on 6/22/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 6/28/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or concer... read more
Company acts like consumers energy and wont take no for an answer. I literally signed up and then called 5mins after and cancelled.
Business response:
The customer spoke with a ********************** sales representative on March 7, 2024, about enrolling in the Gas Customer Choice Program. Following this enrollment, the customer contacted ********************** requesting cancellation. The customer acknowledged enrolling with ********************** and stated shed simply changed her mind. Per the customers request, the customers information was flagged to ensure an enrollment would not be processed for the account. An email confirming the cancellation was sent to the custo... read more
Company acts like consumers energy and wont take no for an answer. I literally signed up and then called 5mins after and cancelled.
Business response:
The customer spoke with a ********************** sales representative on March 7, 2024, about enrolling in the Gas Customer Choice Program. Following this enrollment, the customer contacted ********************** requesting cancellation. The customer acknowledged enrolling with ********************** and stated shed simply changed her mind. Per the customers request, the customers information was flagged to ensure an enrollment would not be processed for the account. An email confirming the cancellation was sent to the custo... read more
The representative who came to my home lied about how much money I would save by pointing out charges on my bill that you have to pay no matter who supplies your gas. In the end, I was actually paying more than basic DTE service. Then after 2 months, the rate doubled from the already more expensive rate, which was not disclosed when I signed the contract.
Like everyone else, two sales reps came to my door and asked to see my current rates as a survey of rates in the area. They asked me to provide email and contact information so they could follow up with me in a month or two if I wanted to switch my provider. They asked me to sign an electronic document, which I was told was just consenting to receive information. Then, I get a letter from MNG stating that I entered into a contract (that I can cancel within 30 days). There was no meeting of the minds, and the customer copy of... read more
Business response:
The customers account was enrolled with *** on 10/20/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 10/25/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or conc... read more
Like everyone else, two sales reps came to my door and asked to see my current rates as a survey of rates in the area. They asked me to provide email and contact information so they could follow up with me in a month or two if I wanted to switch my provider. They asked me to sign an electronic document, which I was told was just consenting to receive information. Then, I get a letter from MNG stating that I entered into a contract (that I can cancel within 30 days). There was no meeting of the minds, and the customer copy of... read more
Business response:
The customers account was enrolled with *** on 10/20/2023 after speaking with an in-person sales representative. A Michigan Natural Gas Welcome Letter and a copy of all terms and conditions of the contract were mailed to the customer after enrollment. On 10/25/2023, a Quality Control call was made to ensure the customer was satisfied with the enrollment process and to ask if there were any questions regarding the Program. On this call, the *** toll-free number is given so the customer may call back with any questions or conc... read more
Understandable on what other comments reported. Michigan natural gas gave me wrong information stating that I could switch and get a lower rate. They failed to mention that the lower rate would only be for 2 months. Spoke to consumers and michigan natural gas and consumers was very helpful about the situation. Nothing was given to me when Michigan natural gas was here. I had to wait for the email after I signed to read the fine print. Very misleading. They did have a vest and was going door to door, but they did not tell me ... read more
Business response:
Thank you for bringing your recent issue to our attention. Michigan Natural Gas does have door-to-door marketing teams; therefore, the Michigan Natural Gas ************************** would like to speak with the customer regarding their experience with the authorized sales representative and apologize for any inconvenience. We ask that the customer reach out to our **************** Team at our toll-free number at their earliest convenience, **************. Michigan Natural Gas takes all compliance issues seriously and will c... read more
Frequently asked questions about Michigan Natural Gas
How is Michigan Natural Gas rated?
Michigan Natural Gas has a 2.1 star rating with 212 reviews.
When is Michigan Natural Gas open?
Michigan Natural Gas is closed now. It will open at 7:00 a.m.
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