Mez

isaiah h. 

on Birdeye

4 years ago

Destini was an incredible help 

Cris Angelo C. 

on Birdeye

4 years ago

We had a horrible experience today with Zach! He was in a hurry and very pushy to sign the agreement. As a customer, i believe it is my right to read through fine details. We asked for the manager but to our dismay, the manager told us that it is a 64 page agreement and we can’t proceed with the transaction without signing a 64 page agreement. Hence our need to read the agreement. We ended up walking out. They just lost 2 long time customers. It is very sad that as a customer you are limited to whatever the staff at AT&T Bro... read more

lyka a. 

on Birdeye

4 years ago

If only I can give the store zero or a negative star I will. I trade in my note10+ phone October last year and the store agent I spoke to (forgot his name) told me that my phone qualified for a $1000 trade in value, because yes my phone is in perfectly good condition. Then I received a text that my phone did not qualify for the promotion so I went to this store again and was assisted by store agent (Jordan) he said again that I did qualify and their store manager Heather will call me with the update because in the At&t app, ... read more

Emani 

on Birdeye

4 years ago

Completely DISGUSTED by the customer service my mother and I received today. The guy, for literally no reason, had an attitude after he instructed us to call 611 in order to remove a line from my mothers account. We call 611 and spoke with the very VERY helpful rep on the phone while she was able to reimburse use for the unused line we didn’t want anymore. While we were talking on the phone to her, we and my sister notice him rolling his foolish eyes and shaking his ridiculous head for what? Never once did we speak badly to ... read more

Rick R. 

on Birdeye

4 years ago

The staff was snobby and wasn't helpful v ery condescending I will NEVER go there again the manager was rude. 

Charlotte L. 

on Birdeye

4 years ago

I writing to express my service from Brooks she was very informative and helpful knowledgeable & explanatory to me with patience I want to personally Thanks! For her service. 

Nicolle C. 

on Birdeye

4 years ago

Ricky went above and beyond to help me with what I needed! I got an upgraded phone with AT&T. First they told me they no longer carry phones in the store so that was weird. Then I had my phone mailed to me. I went into the store to ask for assistance setting up my new phone and transferring all the old stuff onto the new one. It took me 4 attempts to make an appointment and sit down to have someone help me! The ladies at the front door kept trying to turn me away telling me "We dont help with that! Go home and do it yourself... read more

M G. 

on Birdeye

4 years ago

The female employee working on 10,14,21 btwn 7&9 pm was exceptionally rude to prospective phone buyers. She felt it was her place to scold me and my sister for asking her to wipe down a table where an unmasked adult and child had been sitting earlier. She said it was “uncalled for..” No comments were directed to the person and child, the employee was merely asked to clean off the surfaces touched by unmasked individuals. At which point I responded with, “fine, we’ll leave.” The employee got bent out of shape as we left when ... read more

Danielle M. 

on Birdeye

4 years ago

I went to Edwardsville store this week for a upgrade on my phone. I am a elderly person who is not that tech savvy. Sunnie waited on me who was very helpful with my option were to purchase a new phone with trade in. Mary the assistance manger and Sunnie went beyond the call of duty to take care of me. Being the Covid 19 it was nice to see everyone wearing mask properly and all the employees were very friendly. I have had ATT service for many years and sometimes not the best customer service. But that day I felt good vi... read more