Metropolitan Atlanta Rapid Transit Authority

jamal s 

on BBB

4 months ago

am writing to express my frustration with the constant issues I face using your bus and train services. The trains and buses are regularly late and unreliable, causing me to waste time and miss appointments. The inconsistency is infuriatingsome days, the buses dont even show up, and the trains are always running behind schedule. Its impossible to rely on MARTA when I cant count on basic punctuality.On top of that, the condition of the vehicles is appalling. The buses and trains are often dirty, with trash littering the floor... read more

Quimara B 

on BBB

a year ago

Very inconsistent and drivers now can be so inconsiderate. If you call and try to ask any questions youll likely be met with someone very rude (in my case it was *****) who treat you as though youve no right to ask any questions. The schedule doesnt matter because MARTA has unrealistic expectations that end up forcing the drivers to adhere more to the time standards than the real reason they existPUBLIC TRANSPORT. Maybe if there was more money put into the system and not fare evasion police it would run smoother. There shoul... read more

Cecelia M 

on BBB

a year ago

I ride Marta Mobility and 9 out 10 times they are late. More Than 30 minutes late. Marta doesn't notify riders that the busses are running late. When I call ETA I can be on hold for over 30 minutes before someone will pick up and give me an updated time frame. Marta Mobility started using ***** to transport riders. When the ***** driver cancels the trip Marta Mobility doesn't notify the rider. I was waiting for over 2 hours for a ride home, this it's the longest I've had to wait for Marta Mobility to pick me up. Whenever I s... read more

Margie S 

on BBB

a year ago

Left the ******************** at approximately 5:30pm to go to a ballgame at *********** and did not return until after midnight. I realized while at the ballgame that the bus was not returning to the stop near the ballpark that we were dropped off at. I found the bus stop on my phone that would take us back to the Marta ********** subway, but no one at the Truist Stadium could tell us where it was located or where we could find a bus stop near the stadium. We were at a loss until walking almost a mile to find a bus stop tha... read more

Chris G 

on BBB

2 years ago

The bus operator for route 189 refused to answer any of my concerns, and then tells me to exit her bus,which in turn left me stranded, moreover the 189 route was canceled for remainder of evening 

Marqus P 

on BBB

3 years ago

MARTA rail service is a good service, however, pessimistic. I arrived at Kensington Station at ****. With the need to use the latrine as a paying consumer. A few drivers and Maintenance personnel denied me access to the latrine. Mindful of the five-minute threshold before ****. Moreover, the rapid transit system is open by ****. The access to latrines is not. I guess this is why every station platform smells like some kind of ***** matter or urine. I'm a paying consumer I want access to what is a controlled area. Every latri... read more