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Metropolis
- Parking
- Lancaster, PA
About this business
Location details
53 McGovern Ave, Lancaster, PA 17602, Lancaster, PA, 17602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Safe, clean, super accessible. No complaints!
What a joke parking lot management company. Scam… I mean scan the QR code on the light poles and hope they actually get your information. And if you can’t, good luck trying to get ahold of anyone in their Philadelphia customer non service phone number.
On January 12, 2026, I was ticketed for parking in the lot at the Lancaster Amtrak train station. This is clearly their mistake as I have a receipt. After sharing that receipt multiple times with their Customer Service team, there is still not an adequate response nor a resolution.
Confusing app design and unprofessional customer service I tried to pay for 24 hours of parking, but the website interface design is terrible. After selecting the time, there was no clear submit or confirmation button, so I went back to make sure it worked and got charged for another 24 hours with no warning. I contacted customer service immediately to explain what happened. It was clearly a flaw in the app, not something I intentionally did. Instead of acknowledging the issue, they acted like it was my fault and only offere... read more
The scan to pay feature is terrible. It took FORTY minutes to use the "convenience" of scan to pay. I followed the steps and entered my phone number in order to receive the verification code and waited. After a few minutes without receiving a code, I tried again. And then again. I also installed the app which required the same steps - phone number, verification code. The first code I requested came through sixteen minutes after requesting it. I scoured the help section to no avail. I also tried to call support which was usel... read more
Frequently asked questions about Metropolis
How is Metropolis rated?
Metropolis has a 2 star rating with 13 reviews.
When is Metropolis open?
Metropolis is closed now. It will open at 9:00 a.m.
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