MetroCool

Lisa H 

on Google

2 months ago

I recently had an issue with an inverter that was faulty at only 4 years old. It was under a builders warranty and Metrocool was the installer. The manufacturer was not willing to replace the unit due to a technicality. Metrocool worked hard to negotiate with the manufacturer to replace the unit. They communicated with me about the issues, and got an amazing outcome resulting in my unit being replaced. The team that installed it were easy to work with and got it installed in a few hours. I was really impressed with their cus... read more

Rebecca Munro 

on Google

6 months ago

We have been using Metrocool to service our heating and cooling for years. We have had only wonderful customer service from the office staff who are professional and kind and always aware of our job to the staff who attend our home who are always respectful and communicate all aspects of the task required . We have had annual services, replacement parts for existing services and just recently had to replace splits in our home. All times Metrocool have been transparent in their billing, timeline required and what is required ... read more

Brigitte Goncalves 

on Google

9 months ago

Would not recommend using their services. They lack knowledge in an area that’s meant to be their field of expertise. Ended pay paying thousands for new parts and repairs just for them to say I needed new air cons. 

Meg Wilkie 

on Google

11 months ago

I have been dealing with your company for sometime for different heating and cooling options and repairs and never have I come across such a rude person as Megan in your business department. Her tone manner on the phone is not professional I do not believe she a professional bone in her body which is a down fall to your business. She is Passive aggressive angry rude abrupt Asking me why I’m calling again so I repeat myself and then asking what did you say again and then I have to repay again to then have to repay what I’m sa... read more