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Metro Mattress Batavia
- Consumer Goods
- Batavia, NY
About this business
Location details
4187 Veterans Memorial Dr, Batavia, NY, 14020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
We purchased a Mattress from Metro and our experience and Service was Great!!! Xoum was our Sales associate and she was very knowledgeable and super friendly. She is definitely an asset at the Batavia location. We purchased the Beauty Rest Black Hybrid Mattress and absolutely love it. Everything from the purchase to delivery was great. I would definitely recommend going to see Xoum in the Batavia store when shopping for a new mattress
We bought our mattress on August 8th and were given different delivery dates, but finally a delivery date of August 22 was given. However, now we have no idea when we will receive our mattress. No one ever told us there was a delay and no one ever reached out to us. We finally called the store ourselves and were told it wouldn’t be delivered and there was no explanation. Very disappointing; especially when the mattress is needed for a back problem. We try to buy locally, but the customer service is definitely lacking. Be you... read more
It was a pleasure to work with Jake. He took the time to explain the difference in mattresses and helped us to select the one that best fits our needs. I highly recommend purchasing your mattress from Metro mattress.
Store manager was very helpful and the delivery men where very nice. They showed up 2 hours early but everything worked out. Was not informed that we had to wait 24 hours to sleep on it until it was delivered which caused a little problem.
Metro mattress does not stand behind their product! On May 18, 2022 we bought a king sized adjustable bed frame and twin sized mattresses for $9179.00. Each mattress in our package was $2900.00. Three years later (May 2, 2025) we went back to the store to complain about a large depression that developed in one mattress making it impossible to sleep on. The store sent a representative to our house on May 20, 2025 to examine the mattress. On June 3rd we called the store to inquire about any news regarding the mattress but they... read more
Frequently asked questions about Metro Mattress Batavia
How is Metro Mattress Batavia rated?
Metro Mattress Batavia has a 4.8 star rating with 399 reviews.
When is Metro Mattress Batavia open?
Metro Mattress Batavia is closed now. It will open tomorrow at 10:00 a.m.
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