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Mercy LIFE MA
- Healthcare
- West Springfield, MA
About this business
Location details
200 Hillside Cir, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give it 1 star because zero stars is not an option, they have lost my mother's dentures that went in for repair, bathed her with her hearing aides still in her ears on several occasions and she's been waiting on glasses for forever!!! The one thing they do well is smooth everything over to make the elderly believe they're doing a good job. There's probably a good reason they can't keep the Good Help they occasionally do get, this program SUCKS...
Overall, VERY good, with some areas constantly in need of improvement. PROS: This PACE program is a combination of both healthcare and insurance (so approvals are usually true approvals, not tentative coverage that isn't guaranteed) Two experienced knowledgeable primary care physicians (one of whom is also a rheumatologist) plus two Physician's Assistants VERY reliable transportation & their own polite, friendly drivers (there was once the doctor's appointment was booked, but ride forgotten - but they are humans too)! Fantas... read more
Very inconsistent with pick up and drop off. Can’t seem to speak to anyone that knows what is going on when there is a problem. Always given the run around. Overall very disappointed with this program. It’s supposed to relieve stress not create more.
Don't believe there is a continuum of care when they need a nursing home With 2 appeals both denied thinking we can take home a 93 old mother that is incontinent ,dementa unable to stand due to broken ankle etc. Care at home is very minimal an Not efficient for familys needs. At center she was cared for well. Very disappointed by the lies that were told when we signed her up for this program. Basically they are thrown out onto the street. This is what big business does to someone that's worked 50 years of her life
Frequently asked questions about Mercy LIFE MA
How is Mercy LIFE MA rated?
Mercy LIFE MA has a 2.8 star rating with 9 reviews.
When is Mercy LIFE MA open?
Mercy LIFE MA is closed now. It will open at 8:00 a.m.
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