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Mercer
- Insurance
- West Des Moines, IA
About this business
Location details
12421 Meredith Dr, West Des Moines, IA, 50398, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been with these folks for many years. Formerly, whenever I would call I spoke with someone in Iowa. Now, people working from their homes living wherever answer calls and each time I call I get a different answer. They really are poorly trained and don't seem to care??? I can't reach their Iowa headquarters to advise them of these problems so I hope they read this review.
Been with these folks for many years. Formerly, whenever I would call I spoke with someone in Iowa. Now, people working from their homes living wherever answer calls and each time I call I get a different answer. They really are poorly trained and don't seem to care??? I can't reach their Iowa headquarters to advise them of these problems so I hope they read this review.
The last thing you should have to do when a loved one passes away is spend hours on the phone trying to get someone to help and send you the claim documents, or even more time trying to get someone to help you with questions on the documents. I have lost track as to how many transfers and time has been wasted to still have no help or answers.
One star is one star too many. This company is the most useless insurance agent I've ever come across. Not helpful at all, and any question asked, the answer is no and just want to take your money. I've been a customer since 1987 which started with a different agent and different insurance company which eventually changed to MetLife and then to Farmers with this agent. Also, the folks answering your phones are rude and need to learn customer service skills. I'm going with another insurance provider who are professionals and ... read more
This company has figured out a way to take your money wiothout offering anyn service. They do not operate within the limits of the law.
Frequently asked questions about Mercer
How is Mercer rated?
Mercer has a 2.6 star rating with 55 reviews.
When is Mercer open?
Mercer is closed now. It will open on Monday at 9:00 a.m.
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