Mercedes-Benz of West Covina | Service & Parts Department

Jorge Garcia 

on Google

a week ago

I had an awful experience with the service department at Mercedes-Benz of West Covina and will not be returning. A few months ago, I took my car in for some work, and they found a leak in one of the hoses connected to the radiator. Fast forward to a few days ago—I brought the car back for a simple oil change, and afterward, my hood wouldn’t open. I took it back since they were the last ones who had worked on my car. When I spoke to John at the service desk, he initially told me not to worry and that the issue would probably ... read more

Stephen Mao 

on Google

2 weeks ago

I went to their location for warranty repair today, only because it is close to where I work. I have not got my car back yet. But I will not go there in my life. I was given a terrible Toyota car as loaner from their onsite rental. Wait/What? They don't have loaners!!! The car is terrible that the infotainment screen is not usable. What's more, the rental lady told me to fill the tank full when I bring the car back. This is what you get from MB West Covina for Warranty Repair Service. I will not go back again. You can go to ... read more

Ahm Ham 

on Google

a month ago

I am extremely disappointed with the warranty service I received for my Mercedes. When you purchase a luxury vehicle, you expect the dealership to stand behind their product and honor the warranty with professionalism and care. Unfortunately, that has not been the case here. The service department consistently fails to properly address the issues with my vehicle, even though they are covered under warranty. Instead of fixing the problem the first time, I’m asked to bring my car back repeatedly, wasting my time and leaving me... read more