Mercedes-Benz of Rocklin Service Center

Mario V. 

on Birdeye

3 years ago

It is a tradition in our family to buy our cars at Cardenas Metroplex. And today it was not the exception. We appreciate the professionalism with which we are treated and the commitment to find the car with the specific characteristics I asked for. Thank you, Israel Rodriguez, salesman, for being extremely caring and knowledgeable of the new features my 2021 GLB 250 has. Thank Harley Sandoval, sales manager, for taking all my phone calls and listening carefully to what I wanted. We highly recommend Cardenas Metroplex if you ... read more

anthony k. 

on Birdeye

3 years ago

MARK WASHINGTON Sprinter Sales Manager and VIRGIL CANSECO Sprinter Sales Associate not professional people , rude , i waist my time to buy new sprinter , not recommended this Mercedes dealer  

Hasan A. 

on Birdeye

3 years ago

STAY FAR AWAY FROM THIS PLACE!!! My check engine light was on and car was running a bit rough with a slight drift. Had all the necessary work done(all the recommended issues they identified as the problems) along with an alignment for the drift and an 'A service' because it was due in about 2 months so I had them do that as well. Keep in mind they had it for 5 days. take the car home, a few hours later head out to go to work. First thing I see when I turn the car on is the check engine light is on and the drift was even w... read more

Veronica A. 

on Birdeye

3 years ago

My family and I have used Plano Parkway Lexus for many years. Kenny Adekoya has been very instrumental in all our purchases. He is very reliable,dependable and trustworthy. My family and I have depended and has relied on Kenny for all our vehicles. He has never missed a birthday or anniversary.  

Brett G. 

on Birdeye

3 years ago

Thank you so much for all of your assistance in getting my repair issue fixed. Due to my relatively remote location in the Upper Peninsula of Michigan, I was unable to find anyone to assist me in addressing the issue with my Mercedes. I was running out options for assistance and decided to call Bergstrom as a last effort. When I called, I was directed to Patrick King in service. I found Patrick to be professional, knowledgeable, and he immediately set forth a plan to address my issue. Within hours my car was picked up a... read more

Faith M. 

on Birdeye

3 years ago

Owner=Sweetheart Salesman=Sweetheart Deal=Sweet Car=Very Sweet Everything Else=Pure Unmitigated Sh*t Show  

souad s. 

on Birdeye

3 years ago

Very disappointed Will be contacting corporate Wish they have the owners’s email address  

Dana B. 

on Birdeye

3 years ago

Very negative experience. Cavalier about wearing masks, inexperienced sales person and failure to honor $25 Visa gift card for a test drive.  

Ray B. 

on Birdeye

3 years ago

I had a very negative customer service experience with Mercedes Benz Autohaus On Edens. I test drove a AMG63 Wagon on the lot. The car was not sold at that period of time. Immediately following my test drive, I agreed to purchase the vehicle. We agreed to pay $20k over MSRP. Nobody had agreed to purchase it at that point in time. We began to fill out paperwork. Ten minutes into the paperwork, we were informed that we may no longer be able to purchase the automobile. Another family who had test drove the vehicle befor... read more