Mercedes Benz of Paramus Parts center

love 

on Google

a month ago

I bought a Mercedes from the Paramus dealership last year. Since then, I’ve had to take my car in for repairs five times, especially because the driver’s seat moves backward on its own while I’m driving — which is very scary and unsafe. After several times of reporting this problem, I asked the sales manager, “If this happens to me while driving and I die, will you just say sorry to my family?” He replied, “I don’t care, and it’s not our responsibility.” 

Laura Deknight 

on Google

a month ago

This was my 3rd vehicle I leased from this dealer & must say my best experience. My sales person was Martin Grant and he was the best i had here. No pressure & he actually listened to me & gave me exactly what I wanted. (Well except my ideal color but thats a Mercedes issue not Martin) He respected my wishes about no bs & it was the smoothest transaction I ever had here & will continue to work with Martin going forward. I wish more sales people were like Martin. 

Pj Pim 

on Google

2 months ago

Steven Ocampo Best client advisor, incredible Person, Juan Ospina (Finance) what a Pro.💪 Julian Gonzalez Best GM in the business by far. 

Hannah H 

on Google

3 months ago

I had a very disappointing experience with Crystal from the service department. She was unprofessional, dismissive, and made no effort to answer my questions. Instead of providing any helpful information over the phone, she repeatedly cut me off mid-sentence and insisted I schedule an in-person appointment because she was “too busy.” When I asked if she could just clarify a few things to help determine whether an appointment was even necessary, she bluntly suggested I take my business to another service center. I recommend t... read more