Mercedes-Benz of Long Beach Service

Uriel Cristal 

on Google

5 months ago

Fast and easy service 

Omar Mercado 

on Google

8 months ago

This place is a prime example of a “Stealership”. Took my car in for a warranty service and the service advisor Jeyson Marsh is an insufferable service advisor with no people skills and acts like an immature bratty child. He has a serious attitude problem which is embarrassing for someone his age and occupation. I got a phone call from Jeyson and without courtesy or compassion he tells me there was a malfunction caused by them. He then tries to push me to pay a couple grand for a new part but I knew they’re playing shady gam... read more

Omar Mercado 

on Google

9 months ago

This place is a prime example of a “Stealership”. Took my car in for a warranty service and the service advisor Jeyson Marsh is an insufferable service advisor with no people skills and acts like an immature bratty child. I got a phone call from Jeyson and without courtesy or compassion he tells me there was a malfunction caused by them. He then tries to push me to pay a couple grand for a new part but I knew they’re playing shady games with me. I’m going to call corporate and report this incident. Also they gave back my car... read more

jiaojiao kong 

on Google

10 months ago

My 2024 vehicle’s screen stopped working, and since it’s still under warranty, I expected proper support. The service advisor gave me no information and refused to provide a loaner car, even though my warranty covers it. But the worst part was when I decided to take my vehicle to another Mercedes-Benz service center because I didn’t feel comfortable here. As I was leaving, the manager came up to my car and said: “Good luck when you drive it in the dark, especially at night.” How unprofessional and rude is that? Instead of he... read more

rachel chiu 

on Google

11 months ago

I brought my Mercedes to this dealership for a windshield quote. When I arrived, Jonathan told me there would be a $289 deposit required if I decided to move forward with the replacement and had me sign off on it. After leaving my car there, I was later informed that the total cost to replace the windshield would be $3,500. I immediately said that was way too high and wanted to get other estimates. Jonathan then started lowering the price by $100 increments every time I pushed back, which felt unusual and unprofessional. The... read more