Mercedes-Benz of Brooklyn Service Center

E 

on Google

2 months ago

Shady business practices. I’ve purchased many cars from many different dealers over the years and this is hands down the worst experience to date. I purchased the car from out of state. Alyssa the sales consultant that I was working with was pleasant to deal with online but from the moment I walked into this dealership things went south quickly. I had to sit in the waiting room for almost 4 hours (and I had an appointment) before being able to see the car in person because it wasn’t ready. Apparently the car had a flat tire ... read more

Jason S 

on Google

3 months ago

Shady. Deceptive. Completely unworthy of representing the Mercedes-Benz brand. Shady, deceptive, and flat-out greedy. They conveniently ask how you’re paying your $1,500 bill, and the moment you say credit card — like most normal customers would — they tack on a 3% surcharge. That’s $45 extra for absolutely nothing. No warning up front. No transparency. Just a quiet little penalty for using a standard form of payment. I have NEVER experienced this at any other Mercedes-Benz dealership. For a brand that markets itself as luxu... read more

Maria 

on Google

5 months ago

I have a 2025 GLA was completely serviced w 4 hrs of extra work according to them in late December. I drive my car 60 m day. This morning my battery died out of no where. They towed it to service and they tell me it will be there for 2 days. No explanation as to what is wrong. The person in charge Jonathan never comes to the phone. The just leave me on hold. I ve been coming here for years but it’s not the same at all. Terrible customer service. 

Tennyson Gray 

on Google

7 months ago

Karen Mangual was very professional and helpful