Mercedes-Benz of Brooklyn Service Center

Tatiana Shevchenko 

on Google

3 weeks ago

I want to sincerely thank Karen Hubschmitt for the outstanding service she provided at Mercedes-Benz of Brooklyn. Karen is the kind of Service Advisor every customer hopes to work with. She is professional, knowledgeable, responsive, and truly cares about her clients. From the moment I arrived, she made the entire process smooth, kept me informed every step of the way, answered all of my questions, and made sure my vehicle received the attention it deserved. What impressed me most was her honesty, attention to detail, and ge... read more

Mailin Ink 

on Google

a month ago

I wish I read the reviews before bringing my car here. Stay away. 

Stephan Manucharian 

on Google

a month ago

My vehicle was repaired by your shop, and my insurance deductible was $1,000. When I arrived to pick up my vehicle, I was unexpectedly informed that the amount due had increased to $1,750. I was told that a last-minute addition had been made to the repair bill, that my insurance company had approved the additional $750, but that the insurance payment would be mailed directly to me. Based on those representations, I was instructed to pay the full $1,750 and assured that I would later be reimbursed by my insurance company for ... read more

E 

on Google

4 months ago

Shady business practices. I’ve purchased many cars from many different dealers over the years and this is hands down the worst experience to date. I purchased the car from out of state. Alyssa the sales consultant that I was working with was pleasant to deal with online but from the moment I walked into this dealership things went south quickly. I had to sit in the waiting room for almost 4 hours (and I had an appointment) before being able to see the car in person because it wasn’t ready. Apparently the car had a flat tire ... read more

Jason S 

on Google

5 months ago

Shady. Deceptive. Completely unworthy of representing the Mercedes-Benz brand. Shady, deceptive, and flat-out greedy. They conveniently ask how you’re paying your $1,500 bill, and the moment you say credit card — like most normal customers would — they tack on a 3% surcharge. That’s $45 extra for absolutely nothing. No warning up front. No transparency. Just a quiet little penalty for using a standard form of payment. I have NEVER experienced this at any other Mercedes-Benz dealership. For a brand that markets itself as luxu... read more