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Mercedes-Benz Laval
- Automotive
- Laval, QC
About this business
Location details
3131 A. Jean-Noël-Lavoie, Laval, QC, H7P 5P2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was my first oil change with them, they told me the car needed around 4 hours to be done 5 hours later they texted me saying that they can’t do it and they have to reschedule then they called me again to say that they will be able to do it and it will be done in 30 mins I waited around 2 hours and they were closed and my care was done but no one called me to go get it and they have no one to pick me up from my house they forgot about me , And in my contract with them I had the storage for my tires included in the price bu... read more
This review reflects my personal experience with Mercedes-Benz Laval. Over an extended period, I brought my vehicle in multiple times for the same recurring drivability issues, which were clearly explained at each visit. Despite paying for repairs, the concerns were not properly resolved, and the vehicle continued to exhibit the same problems. The situation ultimately led to a major warranty repair. However, the overall handling of the case raised serious concerns regarding the accuracy of diagnosis, the lack of proper docum... read more
J’apprécie énormément madame Chantal Brodeur , pour son accueil, son service à la clientèle exceptionnelle qui m’encourage toujours de retourner à Mercedes Laval pour mes services Mais malheureusement j’avais amener mon auto pour le changement des pneus et le lavage intérieur et extérieur, esthétique et faire traitement mist j’ai payer plus de trois pièces avant taxe juste pour faire laver ma Mercedes GLE 350 , je suis vraiment choqué que mes tapis d’hiver n’étaient pas lavé pourtant j’ai payer pour ils les ont remis dans la... read more
I brought my car in for service last week and from the time I arrived Chantal Brodeur treated me like a queen!! She is an amazing individual and I was totally satisfied with her fantastic service. Along with Frank who I had known from Silver Star many years ago where I had a terrible experience last year with their Service Manager who treated me just awful and yelling his head off at me for absolutely no reason. So I was very happy to have found Frank at Mercedes Laval!! He has gone beyond the regular customer service for my... read more
Frequently asked questions about Mercedes-Benz Laval
How is Mercedes-Benz Laval rated?
Mercedes-Benz Laval has a 4.2 star rating with 973 reviews.
When is Mercedes-Benz Laval open?
Mercedes-Benz Laval is closed now. It will open tomorrow at 9:00 a.m.
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