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Memorial Hermann Health Plan
- Dental
- Houston, TX
About this business
Location details
929 Gessner Rd Ste 1500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
My employer just switched over to this plan and I already hate it. Their customer service agents are not helpful & are very rude. Even when you ask to speak with a manger, supervisor, or team lead there is never one available. We all are pushing to go back to BCBS next enrollment.
Memorial Hermann Medicare advantage customer support is mediocre to low at its best. They advertise free PCP visits but there is a hidden $50 facility fee that the plan will not cover for an in network doctor. Just imagine $50 per visit cost to a fixed income senior. Talked to multiple reps but all you get is sweet talk. No way to communicate online and your stuck calling the same customer support line and the people that don’t help and in a viscous circle of red tape. Don’t recommend.
Avoid this carrier, it is worth paying double as an employer to not use this company. Extremely suspect accounting practices and provider payment practices. Atrocious customer service and representation. Calls are not returned (no one ever answers), emails may be returned a week or two later with a "you are an idiot" tone to their client. I still can't get an answer that isn't filled with jargon and runaround regarding claims they say were paid, but they only paid 4% of the total bill. suffice to say, a larger, more professi... read more
If I could give negative stars, I would. Hold times are astronomical and the customer service reps are unhelpful and incompetent. There's a call back option but of course they do not call back. I've been back and forth with them for 2 years now to resolve 2023 claims that they refuse to pay on despite having active coverage. Every time I call in they've denied the claims for a new reason. I've also asked several times to speak to a supervisor. Somehow they're never available and I have to wait 3 business days for a call back... read more
Frequently asked questions about Memorial Hermann Health Plan
How is Memorial Hermann Health Plan rated?
Memorial Hermann Health Plan has a 2.1 star rating with 78 reviews.
When is Memorial Hermann Health Plan open?
Memorial Hermann Health Plan is open now. It will close at 8:00 p.m.
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