Melville Toyota Parts & Service Department

Q M 

on Google

5 days ago

Good complimentary coffee, quick drop off, and complimentary uber service back to the office 

Sarah Smith 

on Google

a week ago

My partner took our Toyota to this workshop a few months ago for what was supposed to be a routine service. It was our first visit—and it will definitely be our last. After the inspection, we were presented with a list of recommended repairs, including what they claimed was a crack in the CV axle housing and the immediate replacement of the front brake pads. We were told the brake pads were worn down to the point where they were allegedly making contact with the brake rotors and that the vehicle was unsafe to drive unless th... read more

Nathan 

on Google

2 weeks ago

Very disappointing experience. I took my vehicle in for a service and later discovered a crack in the windscreen that wasn’t there when I dropped the car off. When I raised the issue with the them, I was told by the service manager, “EVEN IF A TECHNICIAN HAD CAUSED THE DAMAGE, WE WOULD NOT BE LIABLE.” No evidence, such as photos, a vehicle condition report, or CCTV footage, was provided to support this position. Requested to review any pre-service inspection records, photographs, or CCTV footage. I was simply told that they ... read more

Manuela Gioia 

on Google

2 weeks ago

While my vehicle was being held by Melville-Cockburn Toyota for approximately 18 months, I was provided with several courtesy vehicles. Unfortunately, my experience with those vehicles raised serious concerns about both safety and documentation practices. The first courtesy vehicle I received was almost two years overdue for servicing and approximately 20,000 kilometres overdue. After I raised this issue, the dealership agreed to replace the vehicle. However, I was not asked to sign any paperwork relating to the vehicle swap... read more

dordoka 

on Google

2 weeks ago

My experience has significantly undermined my confidence in the reliability of Toyota hybrid vehicles and in the level of support provided when serious faults occur. After approximately 1.5 years, Melville-Cockburn Toyota was unable to provide a clear diagnosis of the fault affecting my vehicle, let alone repair it. Despite having the vehicle in its possession for an extended period, the underlying issue remained unresolved. What concerns me most is not simply that the fault occurred, but that Toyota's technicians were ultim... read more