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Medical Service Company
- Home Medical Equipment Provider
- Batavia, NY
About this business
Medical Service Company is committed to improving patient comfort and quality of life by offering a vast array of home medical equipment and health care services. From respiratory equipment to sleep therapy services, we strive to provide an unparalleled level of patient care and support services. With our 70+ years of experience in the home medical industry, we’ve established ourselves as a company that cares. Contact us to experience the best in today’s medical products and customer service.
Location details
5596 Main St, Batavia, NY 14020, Batavia, NY, 14020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service now. Used to be good. Total crap now. Spent hour on hold. Left call back number and messages. No response. Finally drove out there..... says to knock..... I could hear them inside but nobody answered.... called again.... nobody answering phones. Changing companies, both me and my bf.
I've been dealing with this company for several years. Their phone customer service is very good. The one problem I have had concerns reordering medical equipment when a new prescription is necessary. They require each piece of equipment to be specifically listed while the specialist has a generalized medical prescription order form that he signs for every patient. The itemized order sheet from MSC sits unsigned in my chart. I have discussed this issue with the attending physician.
They keep billing me for a shipment that was returned. I've called to fix the issue but I keep getting billed, with late fees!! Do better people!! WOULD NOT RECOMMEND
I have been trying to get a new CPAP machine for 2 months now. Their call center told me 3 different times to wait for a call or text telling me when my appointment date would be for training on new machine. I called again when I got no appointment message, and call center rep Annie told me the machine has not even been ordered, and she ordered it for me. Thank you Annie for being a well trained and caring call center representative. Now I have had 5 voicemails for training on my new CPAP machine when it arrives, telling me ... read more
Knowledgeable, friendly service. They make sure that I have the supplies I need in a timely matter. Thank you so much Medical Services!
Frequently asked questions about Medical Service Company
How is Medical Service Company rated?
Medical Service Company has a 3.7 star rating with 17 reviews.
When is Medical Service Company open?
Medical Service Company is open now. It will close at 4:00 p.m.
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