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Medical Service Company
- Home Medical Equipment Provider
- Batavia, NY
About this business
Medical Service Company is committed to improving patient comfort and quality of life by offering a vast array of home medical equipment and health care services. From respiratory equipment to sleep therapy services, we strive to provide an unparalleled level of patient care and support services. With our 70+ years of experience in the home medical industry, we’ve established ourselves as a company that cares. Contact us to experience the best in today’s medical products and customer service.
Location details
5596 Main St, Batavia, NY 14020, Batavia, NY, 14020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 4:00 p.m. | |
| Tue | 10:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 10:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service now. Used to be good. Total crap now. Spent hour on hold. Left call back number and messages. No response. Finally drove out there..... says to knock..... I could hear them inside but nobody answered.... called again.... nobody answering phones. Changing companies, both me and my bf. Update: it's been a year since I broke my tailbone and gave them my script and they never got me the things I needed. No response back. Pretty sure they are defrauding insurance.
The call back list must be very long. I'm on it a couple of times now and still waiting. I called again and after following the "If your calling for this then press this number" I ended up with a dial tone. I'm not sure i care anymore if there home town. Maybe it's time for someone new.
Terrible service now. Used to be good. Total crap now. Spent hour on hold. Left call back number and messages. No response. Finally drove out there..... says to knock..... I could hear them inside but nobody answered.... called again.... nobody answering phones. Changing companies, both me and my bf.
I've been dealing with this company for several years. Their phone customer service is very good. The one problem I have had concerns reordering medical equipment when a new prescription is necessary. They require each piece of equipment to be specifically listed while the specialist has a generalized medical prescription order form that he signs for every patient. The itemized order sheet from MSC sits unsigned in my chart. I have discussed this issue with the attending physician.
They keep billing me for a shipment that was returned. I've called to fix the issue but I keep getting billed, with late fees!! Do better people!! WOULD NOT RECOMMEND
Frequently asked questions about Medical Service Company
How is Medical Service Company rated?
Medical Service Company has a 3.4 star rating with 19 reviews.
When is Medical Service Company open?
Medical Service Company is open now. It will close at 4:00 p.m.
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