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Medical Alert By Connect America
- Healthcare
- Bala Cynwyd, PA
About this business
Location details
Three Bala Plaza West, Bala Plaza Suite #200, Bala Cynwyd, PA, 19004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Simply awful! I order two watches one for my mom and one for my dad. Never got a receipt. Only a generic "we're processing your order" email with no details on my order. They billed my credit card, sent only one watch, and immediately started billing for service. I have no way to access the account when I call. They say it doesn't exist. Customer service is non-existent, they just send you to a robot if the human can't help you. DON'T USE THIS COMPANY!
This company has to be one of the worst I’ve dealt with in my 71 years. Here are the reasons why: 1. After paying a year in advance, and after receiving the bracelet, my brother decided it was not going to work for him. He made arrangements to return the bracelet in exchange for a necklace. He returned the bracelet and received the necklace. The return of the bracelet was acknowledged in their system. 2. A person who is listed as an emergency contact, subsequently received an invoice for the annual service for the necklace. ... read more
The billing call agents do not understand sentence structure in the company's contract, or are trained to not refund restocking fee that only applies to accounts cancelled in less than 3 months. You also cannot get past them for resolution, the call taker is the only person to whom you can speak as supervisors are never available
This company nickel and dimes people. I had to pay $75.00 plus my first month's payment in order to become a consumer. Then I received a button that was not sensitive to falls. Again, to switch the original button out, I had to pay an additional $25.00 above the monthly fee. The fall protection button was so sensitive that it was triggered each time I stumbled it activated the system. This then required me to get to the base unit in order to cancel the call. Well, I live in a four level home and it was a problem when I wasn'... read more
Frequently asked questions about Medical Alert By Connect America
How is Medical Alert By Connect America rated?
Medical Alert By Connect America has a 1.9 star rating with 43 reviews.
When is Medical Alert By Connect America open?
Medical Alert By Connect America is closed now. It will open at 8:00 a.m.
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