MedCredit Financial Services

Jennifer S 

on BBB

3 years ago

Online services are terrible! You can't select the checkbox you need to make a payment. It's hard to navigate and find what you need. It's like, hello...the 90s called and they want your old, clunky website back! One wonders if they do this on purpose so that they can collect even more money from you?? Why would you make it so difficult to may a payment?!?! This may not be MedCredit fault be even getting enrolled in the program was painful. It took months for me to get the correct application from my health care provider. It... read more

Don O 

on BBB

4 years ago

Very unorganized business. Sometimes I receive a statement and sometimes not. I have the same payment info listed on their payment page twice but only one of them will work for making a payment. If I choose the wrong one it shows payment not accepted, and doesn't tell me why. I believe they are part of the whole dysfunctional medical industry, as far as billing collections and patient charges go. 

Tracy B 

on BBB

4 years ago

Using the website to make a payment is painful! The radio buttons don’t work and it is ridiculous how long it takes to actually try to make a payment. I just like having to call to make a payment because if you’re going to offer online services they should be readily available and user-friendly. Maybe your online services need an update or they need to be looked at and have the bugs worked out but I’ve only had the med credit available for three months and this is my third Time trying to make a payment and it’s the third tim... read more

Pam 

on BBB

4 years ago

Trying to make a payment is so confusing. I've tried for two days and it says I haven't checked something. There's NOTHING to check. Now it a Holiday weekend and I'll have to wait till Monday. Now it is overdue! So frustrating! If I could it would be a negative star! 

Sasha A 

on BBB

5 years ago

I have just started my account with Med Credit and made my first payment on Feb 27th on their website. I noticed today (3/4/20) that the payment had not been deducted from my bank account so I went back to the website to view my payment history and under payment status it listed "error" so I called their customer service and she could not tell me why there was an error and suggested I call to make a payment. I expressed to her that I prefer to pay on-line if a company offered that option and since they do someone needs to lo... read more

Pamela D. 

on BBB

7 years ago

I opened an account in 2011 because I couldn't pay off a large medical bill without a payment schedule. Within a year they stopped accepting charges from my medical provider until I could pay off the balance. (approx. $3000.00) I have continued to send them payments up until 12/17 and asked for them to send me a print out of my account.. It seemed peculiar that I have been paying off my bill for 6 years and still owe them money. They continue to tell me I still owe $2000.00 when according to the print out of my account, I ha... read more

Louise R. 

on BBB

8 years ago

MedCredit was a lifesaver when I had a large outstanding bill I couldn't pay all at once. It allows for manageable payments and before you know it, your balance has shrunk. I have two complaints: 1. When you pay via the website, you can only pay the required amount due. If you want to pay more, or even split the amount due between two payments (for example, between two paydays to make it even more manageable), you can't do that on the website. 2. If you want to pay an amount other than the monthly payment, they require you t... read more