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Medcost
- Insurance
- Winston-Salem, NC
About this business
MedCost is a leading independent health management company in the Carolinas. It serves clients across North Carolina and South Carolina through its extensive PPO network and innovative health management programs. MedCost has been in business for more than 20 years. Even though its the largest organization of its kind, customers don t have to worry about bureaucratic red tape. It is still a company that regards its clients as partners, and it responds quickly to their needs. MedCost is always seeking new ways to use technolog... read more
Location details
165 Kimel Park Dr, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This group is one of the most inconsistent and difficult to deal with when it comes to processing FSA claims. They reimburse inconsistently, don't seem to communicate behind the scenes, and appear incompetent when you try to clarify when there are problems. I wish I had another FSA option offered through my employer instead of having to consider a high deductible plan. It often feels like this group tries to make things as complicated and frustrating as possible, so that you will give up and quit trying to get YOUR MONEY fro... read more
I cannot believe these people have an A+ rating I have been paying for insurance for three months and have yet to even get an insurance card. I have contacted and contacted and no card i'm convinced this place is nothing but a scam.
I was not notified that I need certain prescriptions mail ordered. I had 1 refill left on a prescription and went to the local pharmacy to refill. The pharmacy told me I need to contact the insurance company so they could fill my last prescription. I contacted Medcost and was on the phone for 17 minutes and 31 seconds. I was told that the pharmacy needs to contact Medcost for the refill. The gentleman then hung up on me. I contacted the pharmacy and explained to the pharmacist that he needs to contact Medcost. He contacted m... read more
Medcost is the absolute WORST insurance company I have ever delt with. They constantly file claims incorrectly, they don’t want to pay for any claims, and try to find reasons to deny them. Since having medcost, I have been on the phone with them weekly, and I am a healthy person with a healthy family!!! I have caught them in lies and had to call a dr. Office on a three way call to get them to be honest with me. They are awful!!!! I can not say this enough, truly horrible. I am not even the kind of person to complain, this is... read more
Business response:
Alissa, We appreciate you sharing this feedback. We strive to provide a positive customer experience for everyone who we call members. I’m personally reviewing your account and would love to have an opportunity to contact you directly about your inquiries. MedCost takes member complaints seriously and I will be reaching out connect with you to see if we can get some clarity/resolution on your concerns. Sincerely Tony *******Director of Customer Experience
Frequently asked questions about Medcost
How is Medcost rated?
Medcost has a 3.9 star rating with 355 reviews.
When is Medcost open?
Medcost is open now. It will close at 5:00 p.m.
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