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Mciver Urological Clinic
- Healthcare
- Orange Park, FL
About this business
Location details
1895 Kingsley Ave, Orange Park, FL, 32073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
YOU CAN'T GET A HOLD OF ANYONE! I was on hold for an hour and half while the system "attempted" to get someone to answer the damn phone. It was even after their lunch break. You can't be serious with a business like this when you guys can't even answer the phones! Ridiculous and time wasting, you can't even make an appointment with this place because it's like you guys are non existent.
This location used to be Urological Associates of Northeast Florida before it was taken over by McIver Clinic, at which point effective communication became, and remains, very difficult. Months ago, I hand-delivered two forms to their office and haven't heard back from them. The latest form, which I delivered over three months ago, was a Prior Authorization request from my prescription insurance, and even though I talked with my Doctor about it yesterday and he wrote a new prescription, the insurance is still waiting for Pri... read more
The doctors and staff are great. The phone system is nonexistent. You have to ask for a text message link. I sent a text on Tuesday and followed up every day since then. No response. Until Friday... saying they are closed and will be back on Monday!
Date: May 5, 2025 To Whom It May Concern, I am fully aware of your policy requiring a minimum of 48 hours’ notice for appointment cancellations to avoid a fee. However, my appointment was scheduled for Monday, and due to an unexpected health issue with my son, I needed to cancel. I made multiple attempts to contact your office by phone, yet no one was available to take my call. As a result, I was left with no option but to physically come to your location to notify you in person. Considering the circumstances and the fact th... read more
Date: May 5, 2025 To Whom It May Concern, I am fully aware of your policy requiring a minimum of 48 hours’ notice for appointment cancellations to avoid a fee. However, my appointment was scheduled for Monday, and due to an unexpected health issue with my son, I needed to cancel. I made multiple attempts to contact your office by phone, yet no one was available to take my call. As a result, I was left with no option but to physically come to your location to notify you in person. Considering the circumstances and the fact th... read more
Frequently asked questions about Mciver Urological Clinic
How is Mciver Urological Clinic rated?
Mciver Urological Clinic has a 4 star rating with 79 reviews.
When is Mciver Urological Clinic open?
Mciver Urological Clinic is closed now. It will open at 9:00 a.m.
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