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McDougall Energy Inc. - Sudbury
- Propane
- Lively, ON
About this business
McDougall Energy Inc. (“McDougall Energy”) is a Canadian, privately owned, family business which has been serving energy customers since 1949. McDougall Energy is a marketer and distributor of heating oil, propane, gasoline, diesel fuel and commercial lubricants, as well as an Esso retailer. McDougall Energy is proud to be named one of Canada’s Best Managed Companies Platinum Club Members. Now, in its third generation of ownership, the energy company serves communities throughout various regions across Cana... read more
Location details
150 Mumford Rd Unit 2, Lively, ON P3Y 1L2, Canada, Lively, ON, P3Y 1L2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WORST company I have ever dealt with–I wish i could give 0 stars. The most unreliable propane delivery service, costing us many cold nights, no way of cooking food on the stove/oven or taking a shower. All orders were made WEEKS in advance, and McDougall was still being weeks late to deliver with no notice. Calling them was always a whole event, and they always had excuses. On top of all of that, they would overcharge every single time! Sending invoices days after delivery with balances up to $500.00 left owing after pre-pay... read more
Generally not terrible, they have a decent online portal and payments have gotten easier over the years. The largest issue is in the reliability of deliveries. Every year since switching to propane we will either run out or be close enough pilot lights go out before we get a fill multiple times a winter (at least 2-3 times and we need a monthly fill). Each time a delivery was placed 2-3 weeks prior to running out. We would then call the emergency line and they would deliver the next day (often morning), but this has lead to ... read more
So, I was on a fill and then pay system. Didn't pay for a few weeks as I still had propane. Got low on propane and paid what was owed and requested a refill. Now I am told I must pay in full before delivery. I am on wsib, and for me to just snap my fingers and produce 700$ when our financial arrangement was fill, then pay is ridiculous. I am currently working with them to see if they will change their aggressive, abusive attitude. It is -20 at night, and we have no hot water or heat.
I have been a client for 3 years. In that time I have set up automatic deliveries 5 times and received zero automatic deliveries. I've run out of fuel 3 times, placing my home and family in jeopardy. I'm am done with McDougall Energy. My tank is again below empty yet again.
The oldie who sits in front of front desk is very rude. Haven't come across such a rude guy in my life. He doesn't know how to talk when somebody meets him for the first time. NOT SURE IF HE HAS AGED WELL, NO MANNERS. Would never ever recommend this place for any services BECAUSE OF THAT OLDIE.
Frequently asked questions about McDougall Energy Inc. - Sudbury
How is McDougall Energy Inc. - Sudbury rated?
McDougall Energy Inc. - Sudbury has a 1.9 star rating with 15 reviews.
When is McDougall Energy Inc. - Sudbury open?
McDougall Energy Inc. - Sudbury is open now. It will close at 6:00 p.m.
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