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McDonald's
- Fast Food
- Chesterfield, VA
About this business
Location details
14540 Hancock Village St, Chesterfield, VA 23832, Chesterfield, VA, 23832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 5:00 a.m. to Midnight |
If 0 stars was an option, I’d select it for this place. Waited 30 minutes for food, asked for refund and got a refund for the wrong order. There were 10 other people in line saying they had waited 40 minutes in the mobile pickup and dine in options. Poorly managed establishment.
What happened to customer service? There is none at all. The food was wrong and took forever to get made. When we asked for the food to be fixed, they took the food back instead of remaking it which is against food safety laws. I know as I am a good manager with a current manager servsafe certificate. And they still did not fix it correctly and had to go back a second time. They almost refused to come to the counter even though there were at least 6 other people in line. Its also unacceptable that this quality came from a Mc... read more
My main complaint is the poor customer service and lack of problem-solving when my mobile order couldn’t be completed due to being out of Sprite. I placed my order on the app and sat in the drive thru for over 20 minutes. When I got to the window, they appeared confused and I had to show my order on the app. They said they couldn’t complete the order and needed to cancel it because I ordered a Sprite and they were out. I went inside and asked to simply change the drink, but they said no. Maria (the manager?) rolled her eyes ... read more
This is hands down the worst McDonalds around. Consistently terrible service. Be prepared to wait 30 minutes for drive thru food after they make you pull to the curbside parking for a cheeseburger. This unfortunately is our closest McDonald’s and this has been my experience so many times.
Frequently asked questions about McDonald's
How is McDonald's rated?
McDonald's has a 2.6 star rating with 64 reviews.
When is McDonald's open?
McDonald's is open now. It will close tomorrow at 12:00 a.m.
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