This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
McDonald's
- Fast Food
- McKinney, TX
About this business
Location details
5251 W University Dr, McKinney, TX 75071, McKinney, TX, 75071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 5:00 a.m. to 10:00 p.m. | |
| Sun | 5:00 a.m. to 10:00 p.m. |
Staff needs to be retrained. While dining inside there were no paper napkins, lids for drinks or condiments available for customers. When Ordering at the kiosk there is never a paper receipt available and never a table order number available after placing your order. Tables are usually dirty. Corporate needs to visit this location and clean it up.
The guy working the drive thru window around 6pm on wed and Fri is so kind to my daughter and I. Breakfast is hot and fresh and yum always as well We always have a good experience.
I am writing to formally report an appalling customer service experience at your McKinney location on August 30, 2026, which involved blatant hostility, disrespect, and unprofessional conduct from the manager on duty. The drive-thru staff completely bungled my original order. When I asked for a simple resolution, the manager treated me with immediate attitude and hostility simply because I requested a refund (processed at 3:49 PM, KS#15). Because my young daughter still wanted her Happy Meal, we parked and walked inside to... read more
If you are going to have two lanes then make sure lanes are covered and someone isn’t taking a shit, talking on their phone, or working the front counter. It sucks to drive up and watch multiple cars go through before getting your order taken and then have to watch the people you were in front of get their order and drive off while you get shoved to the last window so you can wait. Not the first time.
I was really looking forward to having a Hot ’N Spicy McChicken and some freshly made French fries, but unfortunately, this was a very disappointing experience. The chicken patty was severely overcooked and extremely dry. It was so dry that it was difficult to swallow, and it was nothing like the juicy, enjoyable McChicken I was expecting. The fries were also clearly fried for too long — they were overly hard and dry instead of being fresh, crispy on the outside, and soft on the inside. I specifically ordered McDonald’s beca... read more
Frequently asked questions about McDonald's
How is McDonald's rated?
McDonald's has a 2.5 star rating with 58 reviews.
When is McDonald's open?
McDonald's is open now. It will close at 10:00 p.m.
Browse nearby in McKinney, TX
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com