MBB Radiology

Kathy L. 

on Birdeye

a year ago

Rating should be in the negatives. The billing department is HORRIBLE. Calls routed to who knows where and they give you the run around, insurance paid in July for April service that we paid out of pocket ($900+) and still getting run around for obvious credit WHICH THEY ACKNOWLEDGE. We will be submitting to Florida Attorney General.  

Kathy H. 

on Birdeye

a year ago

This company should be closed down! There is NO way to talk to someone in the US. The overseas "service department" knows NOTHING and can not answer any questions about insurance coverage. I am SO disappointed in Baptist Medical that they continue to do business with this company! They HAVE to know that this goes on. I have FULL coverage through Medicare AND a supplement policy. They turned me over to collections and I will live with the consequences because I will NOT pay this 124.00 bill. 

Theresa h. 

on Birdeye

2 years ago

If you have anything done at Baptists Medical Center by these doctors, you will find that they are separate from the hospital, and that they WILL screw up your billing. You WILL spend hours on the phone or be sent to collections through no fault of your own. When you call, you get a phone bank rep that knows absolutely nothing about medical billing-just reading off a list. On my call today, trying to get them to charge the correct insurance, the operator did not know what Medicare was, and asked if it was a local provider. ... read more

Liz B. 

on Birdeye

2 years ago

Mori Bean and Brooks prey on their patients using predatory billing practices. They have multiple google review complaints and Better Business Bureau complaints. They were fined 1.4 million in 2020 for illegal billing practices. This company is unethical and has zero integrity. They tried to force me to pay for a screening mammogram after accepting the insurance payment. They sent the bill to a collection agency despite my multiple phone calls to the billing department. I did not receive notification that they were escalatin... read more

Fernando P. 

on Birdeye

3 years ago

Ruuunnnn. All the other reviews are 100% right. Biggest scam in radiology in my opinion. Ridiculously high rates for their services and the hospital doesn't give you a choice nor tell you how high they are. Their rates to read the exam are at least 3x times the rate of the exam AND read at other radiology centers. I have asked to speak to a manager twice and have yet to hear back. They can't even provide me proof that I authorized them to read my exam. Customer service on the phone is just some call center for hire, mo... read more