Mazzucchelli's Jewellers - West Lakes

Najee Alsarawi 

on Google

a month ago

Absolutely appalling experience. Less than 12 months after purchasing my wife’s wedding ring from Mazzucchelli’s, a stone fell out. The ring was worn under normal daily conditions. There was no accidental damage. Despite this, they determined it was “customer damage” and refused to repair it under warranty. Head Office confirmed their position and refused to reconsider. Their only solution was to offer a “discounted repair” for what is clearly a manufacturing fault. A wedding ring should not lose a stone within a year. That ... read more

Sarthak Gupta 

on Google

3 months ago

It is really bad I ordered watch online and these is no help given so far they said they haven’t received dispatched but they haven’t and lying are you guys really serious?? 

CAT 

on Google

2 years ago

BEWARE - Ordered rings don't match the samples! I ordered a Vera Wang ring, and after waiting a few months, the ring finally arrived. However, the sapphires on my ring were dark and opaque, not like "bright blue" sapphires described, and not like the sample ring in store (see picture, sample ring on left). The difference was obvious. I pointed this out to the staff, expecting them to be embarrassed and to remedy the situation. Instead, they told me "natural stones vary". Well, of course I know that and tried to explain the d... read more