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Mazzucchelli's Jewellers - Highpoint
- Consumer Goods
- Maribyrnong, VIC
About this business
Location details
Highpoint Shopping Centre, Shop L03 311, 120/200 Rosamond Rd, Maribyrnong, VIC, 3032, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I bought a Longines HydroConquest and returned it the next day hoping to exchange it because it wasn’t comfortable on my wrist. As shown in the photo, the crown presses into the top of my hand and causes discomfort. The manager refused the exchange, saying the bracelet had been adjusted, even though it can easily be restored to its original size using the spare links. One staff member was willing to help, but the manager wouldn’t allow it. Very disappointing customer service for a premium watch purchase.
I purchased a necklace from this store as a birthday gift for my partner. Within 5 minutes of her putting it on at dinner, the necklace snapped. I returned to the store to request a refund, as an item should not break that easily. Staff refused a refund and incorrectly treated this as a “change of mind,” despite the item being clearly faulty. When I asked for the staff member’s name to make a complaint, they refused to provide it. I was then offered the same necklace again from the display, which I declined as I had already ... read more
Worst quality I've ever experienced with rings. Diamond has fallen out twice and they tried blaming me and wanted me to pay to get it fixed even though ring was under warranty. Worst customer service. Do not waste your money for rubbish quality.
We brought a tissot prx watch on 10 th October 2025 and we didn’t get a bill due to a system issue. When we asked for price match they said that they can only price match if its an offline shop and not an online store. We came back after 2 days as Salers was giving that watch cheaper and when we showed that to the shop manager to price match they flipped and said they don’t price match. Horrible experience and don’t buy from here as you will get it cheaper some where else. You cannot return the product. Finally we didn’t get... read more
Amazing customer service. Ana was really helpful and made our decision really easy to buy a watch. We are really happy with the purchase. Would definitely recommend them.
Frequently asked questions about Mazzucchelli's Jewellers - Highpoint
How is Mazzucchelli's Jewellers - Highpoint rated?
Mazzucchelli's Jewellers - Highpoint has a 2.9 star rating with 44 reviews.
When is Mazzucchelli's Jewellers - Highpoint open?
Mazzucchelli's Jewellers - Highpoint is closed now. It will open tomorrow at 10:00 a.m.
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