This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Mazda Service - Lee Johnson
- Automotive
- Kirkland, WA
About this business
Location details
11845 NE 85th St, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Update: The service manager, Robert, reached out and took over the repair management. He was very communicative and provided updates a few times each week on where they were and how the repair was evolving. The estimated it would take 2 weeks, but turned into 6 weeks. I just got the car back, and while 80% of the issues have been addressed, there are still a few items that are non-conforming. I do appreciate the good faith effort, and when schedule permits, bring my car back to see if they can resolve the last items. OLD: I ... read more
I wish there were a zero star option. They never called me back. I had to call five more times just to get a response. They sounded nice, but I could tell they were annoyed about resolving the issue.
I brought my Miata ND3 RF Club MT with 750 miles here to change oil after break in period. While I specifically asked for the high moly oil, some hiccup happened and bulk 0W20 was used (Q50W20) instead and I only realized when I got home. While that oil is manufactured approved, the MX 5 is picky and it wants the high moly oil so the engine is noticeably noisier. I reached out and Matt (the service manager) was very prompt and understanding and resolved the issue for me free of charge even though the high moly oil is conside... read more
I would go to a different service dealership than the one at kirkland. I brought my CPO Mazda for warranty service and what was supposed to be a week repair turned into a month and a week to repair. Spoiler alert, they didn't fix anything, all the same issues are there. Johnny was my service manager and he did not communicate any updates. I called weekly to see what was going on as the service manager kept pushing back the date. Each time it was for a different piece. Despite his promise to get back to me, he didn't keep his... read more
I would go to a different service dealership than the one at kirkland. I brought my CPO Mazda for warranty service and what was supposed to be a week repair turned into a month and a week to repair. Spoiler alert, they didn't fix anything, all the same issues are there. Johnny was my service manager and he did not communicate any updates. I called weekly to see what was going on as the service manager kept pushing back the date. Each time it was for a different piece. Despite his promise to get back to me, he didn't keep his... read more
Frequently asked questions about Mazda Service - Lee Johnson
How is Mazda Service - Lee Johnson rated?
Mazda Service - Lee Johnson has a 4.8 star rating with 441 reviews.
When is Mazda Service - Lee Johnson open?
Mazda Service - Lee Johnson is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com