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Matthews Kia of Cartersville Service Center
- Automotive
- Cartersville, GA
About this business
Location details
595 E Main St, Cartersville, GA, 30120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took my car here Tuesday night and dropped off for oil change and diagnostic. Was told 24 to 48 hours to diagnose. After almost 2 days of my car there i never could get a call back or a call letting me know what's up with my car. Drove up there to find out my car hasn't been touched. Not even the oil change. Turns out the advisor assigned to me was out sick and the tech. So how long were you going to make me borrow someone else vehicle until you looked at mine. I completely understand people being sick but I do not appreciat... read more
So disappointed with this place and Kia in general. My son insisted on purchasing a brand new Kia after graduation (against my advise). He is now seeing the light. After numerous attempts to have multiple issues corrected, they will only fix one issue per visit. I suppose they assume their customers don’t have a job and can make multiple visits to the dealership each month. Not sure if the “lifetime warranty” is worth the paper is written on. They really didn’t event want to honor a 36k/3 year warranty even though Kia’s webs... read more
I bought my car in April 23 and have had NOTHING but trouble with the service department. Including having the car towed because the plug came out after an oil change. I wish I had never bought this car and will not be using this service department again. They can't keep help, I never speak to the same person twice. No one takes notes or comments about the on going issues with the car. Horrible experience from day one.
At this rate I go here expecting to leave unhappy with the service center, I purchased my 23 k5 in July of 2023 took it for its first service in October and thought all was well with what I requested (oil change tire rotation etc) well then in January for my 2nd service come to find out I all of the sudden need 2 new tires because they were never rotated in October like I asked and they refused to rotate them in January due to me needing 2 new tires. Got all that sorted out with the service manager and was decently happy wit... read more
At this rate I go here expecting to leave unhappy with the service center, I purchased my 23 k5 in July of 2023 took it for its first service in October and thought all was well with what I requested (oil change tire rotation etc) well then in January for my 2nd service come to find out I all of the sudden need 2 new tires because they were never rotated in October like I asked and they refused to rotate them in January due to me needing 2 new tires. Got all that sorted out with the service manager and was decently happy wit... read more
Frequently asked questions about Matthews Kia of Cartersville Service Center
How is Matthews Kia of Cartersville Service Center rated?
Matthews Kia of Cartersville Service Center has a 2.9 star rating with 27 reviews.
When is Matthews Kia of Cartersville Service Center open?
Matthews Kia of Cartersville Service Center is closed now. It will open at 8:00 a.m.
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