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Matrix Mitigation Services
- Contractors
- Hoschton, GA
About this business
Matrix Mitigation Services is proud to offer complete Remediation and Restoration Services. From Residential to Large Commercial losses, your call will get a response and team which prides itself on Transparency, Integrity and exceptional quality. Your loss will be impeccably documented, produced with most technologically advanced equipment which combined results in prompt claim resolutions.
Location details
4665 GA-332 STE F, Hoschton, GA, 30548, United States
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When it finally came time to pay on the agreed amount for the job. The day I paid them they filed a lien on my house and gave me a fake piece and f paper saying that they waived the lien. Now here we are. They used a company from another state and have been paid for services and they still have a lien on my house. Very dishonest company and will threaten you is they don’t get what the want. Definitely DO NOT USE Matrix Mitigation in Georgia. Very difficult to work with when insurance is involved. <div class="ctc-tooltip"></d... read more
Business response:
Mr. *****, normally I would take a politically correct approach and apologize for not meeting the standards or experience we strive so very hard to achieve. Which if you were telling ANY truth whatsoever we would not be here today. Your family (Wife) took it upon herself, Absolutely and unsolicited at the conclusion of our work left Matrix a 5-star google review. Everything was perfect with the project UNTIL I submitted our invoice to yourself and your insurance company. At that very moment you responded and declared that ou... read more
If I could give this company "0" stars, I would. I will admit, they came to our house right away to begin mitigation from major water damage in our home. This was through our insurance company. They overdid the work in order to get a higher payout. Our insurance company (as well as other insurance companies) have placed them on an "insurance watch list" due to their unprofessionalism. They are even asking customers to leave a 5 star review, so they can send you a $100 amazon gift card (which is bribery). They have harrassed ... read more
Business response:
***************, Though Matrix Mitigation Services strives for fantastic relationships and customer satisfaction, nobody's perfect. 53 other families found us 5-star worthy and I'm ok with that. For better than 2 months Matrix attempted to collect on YOUR behalf the monies to satisfy our invoice and at every level you told us it wasn't your problem and to "**** Off". The lack of professionalism was present for sure, But not by myself or my Team. Your home suffered a catastrophic loss with nearly the entire home impacted and ... read more
Matrix showed up the next day after an evening phone call. They were very professional and did a great job cleaning up my basement after a water leak. They were finished with the clean ** in 3 days. I was very pleased with their work. They are highly recommended to take care of your water mitigation needs.
Business response:
********************,The team at Matrix Mitigation Services thanks you for the kind words and pleased we were able to exceed expectations. Should you ever need us, we'll be there!
My entire master suite flooded, and down into the basement. This was late afternoon, early evening. They arrived quickly and started working. They explained everything they were doing and why. They did not goof off. They did not stand around and chat. They worked. When they were finished, everything was neat and clean. After the drying process was complete, they returned for the demo. Again. Explanations for everything they did. Safety issues discussed as the flooring had been removed and temporary flooring was in place. Ass... read more
Business response:
Ms. Michaels you are to kind but quite welcome. At Matrix were blessed to have the team we do which I believe is in large part due to our steadfast devotion to our clients, not the carrier. Our team puts customer service and satisfaction over profit and providers and always choose "Do the right thing" above all. As your well aware, losses can be MADE difficult which takes patience. Were glad we were able to help and thank you for your support and continued praise.
Matrix Mitigation is an exceptional family of professional, knowledgeable and caring individuals. Jason ******* and his sons addressed all my concerns and went above and beyond to help make an unpleasant situation as comfortable as possible. I highly recommend Matrix Mitigation Services!
Business response:
Ms. Nancy you are so kind. We are incredibly blessed to work with the very best within our communities and are most appreciative of you having shared your experience with all who follow. Please call us if we can help further in any way.
Matrix Mitigation Services have been here several times to help me with water in my basement and mold in my crawl space . Clean up the entire mess quickly! They are personal friendly guys to handle the problem. I had been worried who to call they took control of the problems ASAP! They cleaned and treated the area ,drying the mess ASAP! so I could be stress free here! I would recommend them 100% to anyone! Great people! I feel if I have a problem with anything again ,I can call anytime they would be here in no time. Thank Yo... read more
Business response:
Leslie, thank YOU for taking the time to share your experience with our community of friends and neighbors. It was absolutely our pleasure and so glad we could exceed your expectations. Naturally, if your ever in need we will again attempt to exceed your expectations. Thank you again!
***** and Nathan arrived within 15 minutes of my call. ***** immediately set my mind at ease explaining the process while Nathan and the crew immediately got to work pulling out the wet drywall and flooring and setting up the equipment. Over the days to come, they stayed in close contact, stopping in to check on everything including my sanity under the pressure! they were AMAZING! They did such an amazing job that not only did my insurance adjustor comment on the job well done with mitigation, but their competition came in f... read more
Business response:
Just Speechless. We strive for positive customer experiences but your written words and shared experience is kind beyond all measure. Losses occuring in the space were supposed to feel the safest and most at peace can be overwhelming. Half the battle is reassurance all will be ok and doing everything we can to minimize the overall impact and inconvenience to your family. You were incredible to work with and again cannot express our gratitude enough. Thank you!
I highly recommend Matrix Mitigation Services. They responded very quickly and did an excellent job cleaning up the water and drying everything out.
Business response:
Thank you for the kind words *****. We value each and every opportunity, suburbs or rural and couldn't ask for a better family to work for. Sharing your positive experience with us and your neighbors is a blessing and greatly appreciated.
Very prompt and professional. Excellent service. Took time to give details on what they were looking at, how they would address the situation and then got right to addressing our flooded area. Came back as scheduled to check to make sure everything was dry and pick up equipment. Highly recommend.
Business response:
Mr. ******, Thank you so very much for the kind words and taking the time to share the experience you had with our Matrix Mitigation Team. Our team works diligently to stand out and above the other options you have and are truly blessed to be recognized through your willingness to share! Thank you again for the opportunity.
Frequently asked questions about Matrix Mitigation Services
How is Matrix Mitigation Services rated?
Matrix Mitigation Services has a 4.9 star rating with 129 reviews.
When is Matrix Mitigation Services open?
Matrix Mitigation Services is open now. It is open 24/7.
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