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Matheson
- Propane
- Plain City, OH
About this business
Location details
10110 Smith Calhoun Road, Plain City, OH, 43064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not generally one to leave a review… we had called to have our tank removed so we could switch providers (after many recurring issues with Matheson). They said they’d schedule a day to come out. We never heard about a scheduled day. Went to use the stove today and it wouldn’t light. Looked outside and they took our tank without notice or speaking with us (we were home!!!) before removal. After looking at other reviews I doubt we will see a refund for the 200 gallons they took with the tank… would advise everyone to stay. The... read more
We recently switched to natural gas and "sold" back our gas and they picked up the tank. It has been almost three months and our refund of over $800.00 has NEVER been returned to us. We called the location in Plain City several times and they couldn't give us answers, then we called the corp. office 3 times and left messages for the accounts payable department and no one will return our calls. This is bad business and our next step is to contact the BBB and file with the Attorney General. Be cautious if you don't plan on sta... read more
Double filled my tank to 100%. Explosion and fire resulting in total loss.
Do not use Matheson. Customer service is terrible if you can get ahold of anyone, and bills coming in at random times with incorrect dates/fills. On top of that, we had no heat on three seperate occasions because Matheson was "short staffed" and couldn't fill our tank - although we have a sensor that tells them at 15% we need a fill. What happened to this company?
As others have said, very rude customer service. Spoke to 'Britney' on the phone to pay a bill.that we received 3 months late. In the past we would receive a phone call the next day to authorize payment using a credit card on file. They would leave a detailed invoice on our door after they filled our tank. This time we were left no invoice and Britney knew nothing about our credit card on file. She was rude, and completely incompetent, eventually giving the phone to a man who yelled into the phone. This has become a complete... read more
Frequently asked questions about Matheson
How is Matheson rated?
Matheson has a 3.6 star rating with 29 reviews.
When is Matheson open?
Matheson is closed now. It will open on Monday at 8:00 a.m.
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