Mastino Management

Better N. 

on Birdeye

3 months ago

Gave them as much benefit of the doubt as I could, truly had hope it was all misunderstandings. A year later I see how wrong I was. Horrible bedside manner, it's never their fault, and they leave you high and dry with the money they should have responsibly taken care of. Instead, bills went unpaid, and other bills being paid that were never agreed upon.  

Matthew J. 

on Birdeye

7 months ago

Mastino is terrible. As a new homeowner trying to figure out what to pay, where to pay it, and when to pay it, I have basically been cheated out of $150 in late fees now. They send me a single bill in Dec saying "You have $0.0 due at this point". I thought this was strange but figured I would wait until I received an ACTUAL bill from them. Then in September, I received a bill saying I owed the original bill which was due in January plus $105 in late fees. Then when I contact them, they act like I am just supposed to magicall... read more

Better N. 

on Birdeye

a year ago

They can only do as much as an association votes for. There is so much more I’m learning that is the fault of inactive boards that seem to just pay a management company to place blame on. Since being on a board for a complex myself I’m learning this more and more. We dealt with an owner that had bad pipes in their unit and I was very impressed with their response time and having a plan of action, but action that the board had to be responsive to and still vote on. Had the board not responded and helped in the situation it ... read more

Phil B. 

on Birdeye

2 years ago

Mastino Management says my account is in litigation. I would love to hear from people who have been threatened or sued by them. Phil 720 297 1132 

Sanz E. 

on Birdeye

2 years ago

UPDATE: Because of my review, Kim will not give me the key to the pool. I sat through an HOA meeting, where keys were to be exchanged after the meeting, and because I'm not an owner (just a resident), Kim said she wouldn't do it. Despite having the pool contract signed by both my owners and me. Is there a monopoly on information? I didn't ask questions, didn't vote, didn't say a word. Just wanted the information and to exchange the key. Why does sitting through a meeting quietly negate exchanging the key at the end? The way... read more

Tracy W. 

on Birdeye

3 years ago

There's no records for Transitions HOA because they were all shredded! There is video proof JS. The one star is only because you have to rate them.