Masson Spine Institute of Orlando

April Lopes 

on Google

a month ago

This review is in regard to their billing practices. I had surgery in February 2022, and now, mid-July 2025, I received a bill for the "physician fees" for my surgery. This bill came out of no where. Two and a half years later, they are claiming I owe them money, when I paid all my copays at the time of service. And sadly, two and a half years later, I cannot prove what was paid by me. On top of it, they charged over 3% to use a credit card. Only use this practice if you want to get random bills years after you see them. I h... read more

April Jones 

on Google

2 months ago

If I could give zero stars, I would ! I researched Dr Masson well before I decided to see him. I met with his assistant first, who ordered additional scans, and instructed me to gather all prior images. I did everything asked of me, and then scheduled another appointment to see Dr Masson. At my appointment, Dr Masson was informative, and was positive he could help relieve my pain, by performing an out patient surgery. I was told that his “scheduler” would be in touch with me. I called after not hearing anything for two weeks... read more

Jeffrey Sacco 

on Google

4 months ago

Doctor and staff were great. Highly recommend. 

Milagros Gonzalez-Velasco 

on Google

8 months ago

I had high hopes for Dr. Masson and the support team at the Masson Institute; unfortunately, my experience was not a positive one. While Dr. Masson demonstrated extensive knowledge and I felt comfortable discussing my concerns with him, I encountered significant challenges with the authorization process for my MRI. After the MRI was ordered, it became apparent that the necessary additional information needed for authorization was not provided to my insurance provider. Both my insurance and the facility where I had an appoint... read more