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Massage Envy Spa - St. Matthews

4.4

About this business

Location details

4600 Shelbyville Road #208, #208, Louisville, KY, 40207, United States

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WeekdayScheduleStatus
MonClosed
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 7:00 p.m.
ThuClosed
FriClosed
SatClosed
SunClosed
4.452 reviews
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Walter R K.'s profile image
Walter R K. 
3 months ago

I wrote bad review on their service. And no one got back to me. And they never answer the phone? 

Juliette R.'s profile image
Juliette R. 
3 months ago

My name is Juliet Rubi I am a member I went to see Sean on the 9th of June and the experience was awesome. I had never gotten a massage like that. i was able to sleep since i have a hard time with that. Thanks, Julie  

Bob S.'s profile image
Bob S. 
4 months ago

Massage was supposed to be $125 for 60 minutes. Turned out to be $125 for 42 minutes. Nice massage, though very disappointed in the short ti,e... 

Susan M.'s profile image
Susan M. 
5 months ago

First, I will say that my massages have been great. Also, the front desk is friendly and helpful. Having said that, MANY of the voicemails I have left go unanswered. These are messages I've left saying I would like to make an appointment. This is just unacceptable in business and makes a terrible impression! I have a feeling that people assigned to the phones are NOT just sitting there and ignoring a ringing phone. I am guessing they are understaffed. I think this because I am always treated with courtesy when I'm there... read more

Tommy D.'s profile image
Tommy D. 
5 months ago

I had amazing full service and nuru massage session here with Linda (769) 287 2311. My friend recommended her for me since I was looking for where to get a real full service and good body massage, I texted her, she replied immediately then explained the process to get manager approval because they no longer accept walk-in again, I did it and got approved then went there, Linda welcomed me friendly and rendered awesome full service for me then ended the session with nuru massage. Highly recommend.  

Tommy D.'s profile image
Tommy D. 
5 months ago

I had amazing full service and nuru massage session here with Linda (769) 287 2311. My friend recommended her for me since I was looking for where to get a real full service and good body massage, I texted her, she replied immediately then explained the process to get manager approval because they no longer accept walk-in again, I did it and got approved then went there, Linda welcomed me friendly and rendered awesome full service for me then ended the session with nuru massage. Highly recommend.  

Tommy D.'s profile image
Tommy D. 
5 months ago

I had amazing full service and nuru massage session here with Eilyn (769) 287 2311. My friend recommended her for me since I was looking for where to get a real full service and good body massage, I texted her, she replied immediately then explained the process to get manager approval because they no longer accept walk-in again, I did it and got approved then went there, Linda welcomed me friendly and rendered awesome full service for me then ended the session with nuru massage. Highly recommend.  

Harold P.'s profile image
Harold P. 
5 months ago

Aaliyah Fennell is an outstanding receptionist at Massage Envy! From the moment I called to try to book an appointment, she greeted me with a warming hello and made me feel welcomed and valued. She’s professional, attentive, and incredibly helpful when it comes to scheduling or answering any questions. Her positive energy sets the tone, and she truly goes above and beyond to ensure the customer is satisfied. Aaliyah is a shining example of excellent customer service! 

Christina Bennett N.'s profile image
Christina Bennett N. 
6 months ago

My husband and I went in for massages on 4 of April. We both have memberships so we mostly go to a different location, but that one did not have anything available as we wanted early morning cause we were leaving out of town for a music festival. My masseuse was great and I had no bad experience with her. My husband on the other hand didn’t have a bad experience up until we realize that his gold chain that I had bought him for his 40th birthday was missing. We were already 2 1/2 hours away from home when he realized he did... read more

Frequently asked questions about Massage Envy Spa - St. Matthews

How is Massage Envy Spa - St. Matthews rated?

Massage Envy Spa - St. Matthews has a 4.4 star rating with 52 reviews. 

When is Massage Envy Spa - St. Matthews open?

Massage Envy Spa - St. Matthews is closed now. It will open on Tuesday at 11:00 a.m. 

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