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Massage Envy - Modesto Briggsmore

3.3

About this business

Location details

2001 McHenry Ave ste l, Modesto, CA, 95350, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 10:00 p.m.
Tue8:00 a.m. to 10:00 p.m.
Wed8:00 a.m. to 10:00 p.m.
Thu8:00 a.m. to 10:00 p.m.
Fri8:00 a.m. to 10:00 p.m.
Sat8:00 a.m. to 10:00 p.m.
Sun8:00 a.m. to 10:00 p.m.
3.341 reviews
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Theresa R's profile image
Theresa R 
a year ago

They only care about getting the monthly membership dues. They clearly don't carw about the health and wellness of their clients. I have 47 credits to use. I didn't go anywhere the year after covid hit. Didn't know freezing my account was an option. I went in to the business to make an appointment this past Friday. They made it for the wrong day. Only day I am able to even entertain the idea of being off a couple hours early from one of my two jobs is Monday- that is the day the appointment was made for. I went in today for ... read more

Business response:

Clients do enter into a membership agreement to which they are well aware of the terms and conditions. We did not charge any clients during the covid shut down and upon reopening, clients were allowed an extended freeze/hold on the their account until such time the vaccination was available. We have safely and effectively operate 7 days a week and did reach out to this client on several occasions offering times to book. When the client made an appointment that she claims was scheduled on the wrong day, a confirmation text wa... read more

Mari M's profile image
Mari M 
a year ago

This business has taken money out if my account after cancelation, firstly. Where I had to search for someone to assist me and they failed to call me back. They leave you standing outside on the sidewalk with doors locked while you wait for your session. And, finally, when I went to another location, they claimed I never filed a cancelation form.I will never do business with Massage Envy again. 

Angela B's profile image
Angela B 
a year ago

The company sent out a text Message to confirm an appointment that was scheduled online and it wasnt confirmed and then called which I was unaware until I ask who was calling ask me about the appointment o told them I knew about it but I didnt confirm it .and took a 120$ out my account without me authorizing it. 

Julie P's profile image
Julie P 
a year ago

Massage Envy takes monthly fees but doesn't have enough staff for the number of paying customers. I have sympathy for businesses that suffered during the pandemic. But something has changed with management in the past year or so. I have been paying via automatic bank draft for 6-7 years. The fee recently increased to $75/month. At the same time, the employees seemed to be leaving at a record pace. So for several months, my scheduled massage has been canceled at the last minute, because the masseuse is no longer working there... read more

Alan R's profile image
Alan R 
a year ago

This franchise has not been acting in good faith. I have been trying to cancel my membership for months and they are still charging me. I spoke with management and they still havent canceled it for months. 

Alan R's profile image
Alan R 
a year ago

This franchise has not been acting in good faith. I have been trying to cancel my membership for months and they are still charging me. I spoke with management and they still havent canceled it for months. 

Disere Z's profile image
Disere Z 
a year ago

Started here in early 23, after 2 careless drivers injured me badly in 2 motor vehicle accident. I immediately requested 90 minute or 2 hour medical massages. It took them 6 months to get me on the schedule for that. Even as they hired somebody who we trained for it. I finally got one appt. with her last month. My second appt. was canceled, she injured herself. I tried to reschedule but they said she no longer works there. They offered me a 60 minute session that night that I accepted. I proceeded to tell them via the same t... read more

Kathleen B's profile image
Kathleen B 
a year ago

First let me say all of the therapists I dealt with were professional and excellent at their work. I am writing to review the process and procedure when you no longer want the services. I have been trying to cancel my membership since May 2023, I was told I still had a bunch of services left and I agreed to continue in June, when I tried to cancel in June I was told I needed to speak to a manager, on several occasions in June and July I attempted to call the manager never called me back. Time got away from me, I called in th... read more

Kathleen B's profile image
Kathleen B 
a year ago

First let me say all of the therapists I dealt with were professional and excellent at their work. I am writing to review the process and procedure when you no longer want the services. I have been trying to cancel my membership since May 2023, I was told I still had a bunch of services left and I agreed to continue in June, when I tried to cancel in June I was told I needed to speak to a manager, on several occasions in June and July I attempted to call the manager never called me back. Time got away from me, I called in th... read more

Frequently asked questions about Massage Envy - Modesto Briggsmore

How is Massage Envy - Modesto Briggsmore rated?

Massage Envy - Modesto Briggsmore has a 3.3 star rating with 41 reviews. 

When is Massage Envy - Modesto Briggsmore open?

Massage Envy - Modesto Briggsmore is closed now. It will open at 8:00 a.m. 

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