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Massage Envy
- Wellness
- Omaha, NE
About this business
Location details
16902 Wright Plaza Ste #175, Ste 175, Omaha, NE, 68130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I had a membership. When I joined I got a bonus massage. I thought I used my bonus massage but instead they took it off my next month. Also I gave a massage to my son and it was never put on his account. Next it seemed every time I went I had to try someone new previous therapist I liked were never still at the company. Lastly I discontinued my membership and it ended during covid. I asked if I could use them later and was told yes I could til July 31st. I got the were open email July 23 so assummed it would be extended. Whe... read more
RecommendedHad a massage from Anthony today and it was positively divine 😌 can't wait to go back again soon!
Business response:
Thanks Lacey, for your loyalty and for sharing your positive experience with us! We look forward to your next appointment!
If youre looking for compassion, professionalism, and great customer service, you wont find it here.
Business response:
Hi Shayla, we regret to hear of your dissatisfaction. We would like the opportunity to get your feedback to turn your experience around and better serve our members and guests in the future. If you are willing, please message us directly through our online portal at http://bit.ly/2mQKBpW. We sincerely hope to hear from you soon.
I had a friend gift me 3 massage and was told that I had a year to use them but when I went to use my last one they said I didn't have one anymore. Because my friend cancelled her membership and said my free massage expired when her membership was done, but they told her a number of time that I had a year before they expired. Sounds like to me they are ripping people off and just taking the money. I Will never go back and definitely never recommend it to my friends!!
Business response:
Thank you for voicing your concerns, Lori. Please email us directly at guestrelations@massageenvy.com along with your contact information and a link to your review if you would like to discuss this further.
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.7 star rating with 495 reviews.
When is Massage Envy open?
Massage Envy is open now. It will close at 10:00 p.m.
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