This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Massage Envy
- Medical Spas
- Redwood City, CA
About this business
Location details
326 Walnut St, Redwood City, CA 94063, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
It would be great to have a 0 or negative rating. Massage envy "membership" policies are just corporate greed : - membership means they withdraw $ into your account AND WILL NOT RETURN IT UPON CANCELING - you cannot give-transfer YOUR $ from your account to someone else unless you have an active membership, which would continue to withdraw $ - transfering to someone else requires that person to have a membership, which transfer costs $10 PER HOLUR transferred. - so not only do they keep your $, they REDUCE THE VALUE by $10/h... read more
When I come to this location I am greeted by Sophia, she’s such a lovely young lady. The entire staff is very professional and I love the fact that it’s very clean. When I arrive Sophia always makes me feel so welcome with her smile and has time to chat with me. She is a real asset to this location
I’ve had my membership for almost 3 years now and every time its more disappointing. Given the price point I don’t usually expect a great massage but the service overall is deteriorating. Specially the Redwood City location! Last time I went I had my massage cut short, this time I reserved for an 11am (I even called!! Instead of booking it through the app) and its 11:26 and the masseuse has not arrived. The front desk lady was kind enough to offer half a credit but I have wasted half an hour getting here + another half an ho... read more
This review is for the manager in the Redwood City office. I called to ask questions about my membership which I paid for in advance. Sofia was not helpful she was very rude. I will no longer come back to this facility after my membership expires. The customer service I received from Sofia was unprofessional. The person who answers the phone should know how to be kind and be able to direct the customer to the right information requested. Her attitude was “google it” those were her words.
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.2 star rating with 156 reviews.
When is Massage Envy open?
Massage Envy is closed now. It will open at 10:00 a.m.
Browse nearby in Redwood City, CA
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com