This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Massage Envy
- Medical Spas
- Waldorf, MD
About this business
Location details
3031 Festival Way, Waldorf, MD 20601, Waldorf, MD, 20601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I purchased a monthly massage membership package and it is impossible to get an appointment unless you book 3 months in advance, they charge every month and wont let you out of your membership. I tried calling about it several times and was put on hold and asked for a call back from the manager as well and no call back. Staff is nice but do NOT buy a membership , you will not get an appointment. Its a SCAM , they should not offer a membership if they are not staffed enough to book clients in a timely manner.
Booking has consistently been a challenge. In my experience, George does excellent work when he shows up—but he has failed to appear twice. I have to carefully coordinate my schedule and meetings, so a no-show is unacceptable. Today, service was refused by another staff member without any explanation. I had called ahead to inform them that the person getting a massage would be running late, and I was told it would be fine, with the understanding that the massage might be shortened to allow time for completing forms. However,... read more
I recently had the most absolutely horrible and worst experience with a message therapist named Kim at the Waldorf Massage Envy location. I think she may be unstable! I would never want a message from her!! I was running a few minutes late for a message appointment but notified the front desk I was running a few minutes late and was told to still come, I was maybe 7 minutes late total. Kim mentioned we were a few minutes behind, (we already knew that because it was already agreed upon that the time would be taken away from t... read more
I have been a member here for years. My service providers for massage (Jarrett) and stretches (Travis) are phenomenal. However, some of the reception staff are incompetent. They tell you that they will get back with you about an inquiry and never call you back. Lately it has been very difficult to get an appointment with my preferred servicer, so I have decided to cancel. Being fed up with the front staff's customer service, I walked into the facility to cancel my membership and was told that it would be cancelled. I even sc... read more
I schedule my appointment weeks ago. I waited and received a text message and I called to find out my appointment was canceled 1 hour and 30 minutes before my appointment. I still need a late appointment and was told the next available will not be until October or November. I asked for the number to their corporate office and was inform by a young lady only the manager has the number and she is not in. This is the worse customer service and time frame to reschedule I have ever seen. Why do I have to wait so long when they ca... read more
Frequently asked questions about Massage Envy
How is Massage Envy rated?
Massage Envy has a 4.7 star rating with 1,019 reviews.
When is Massage Envy open?
Massage Envy is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com