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Massage Advantage
- Massage Therapy
- Sherwood, AR
About this business
Location details
Bridge Creek Rd, Sherwood, AR, 72120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't think they deserve any stars at all. I've been trying for several months to cancel a membership I didn't want in the 1st place. They continue to withdraw fees from my account even after they sent an email saying they had cancelled it. I'm very frustrated.
Business response:
I am sorry that you were unaware that the Groupon you purchased came with a membership. However, I do see in our system where your membership was canceled and all of your charges were refunded. Have a great weekend. C. Taylor CEO Massage Advantage ******************************
This is a terrible business. They cancelled my appointment, then took extra money out. When I was trying to reschedule they never contacted me after multiple voicemails and emails. I got charged an extra $15 on top of the cost of the appointment I never received. This company is a scam avoid them at all costs!
The company is a scam, the product they offer is a scam. There is NO customer service. The phone number they provide on their website is never answered by a real person. It is always an automated message prompting you to proceed to their website to cancel a membership or to request a refund. You can fill out their "cancel a membership" form one thousand times, there is NOT going to be a response from ANYONE at that company DESPITE the number of times you might have requested a direct phone call or an email from someone who c... read more
I tried to schedule a massage and I could never schedule the massage. The phone number is automated and does not allow you to speak to a person. I was charged for a membership because you had to sign up for a membership before receiving a massage appointment. I picked one price and it charged my account another amount. Also it stated I would not be charged for 2 months but it charged me the next month after I signed up. Everyday I go online to cancel the membership and it allows me to submit cancellation every day. It should... read more
Business response:
Joan, We are sorry to hear that your experience was less than satisfactory. Our system shows that your membership is indeed cancelled per your request. The payment gateway shows that your selected an Advantage PLUS Single Membership for $9.99/month. This offer was extended to you for free for 60 days. You opted into this subscription on 01/01/2019. You were billed $9.99 on 03/02/2019. This billing took place 60 days after you subscribed. As far as not being able to schedule an appointment we are more than happy here in the... read more
I bought a groupon and was required to use this company's portal to schedule my massage. I paid for my Groupon via groupon.com and scheduled my massage. One month later Massage Advantage charges me $14.99 for a membership I never asked for. They never notified me that they'd charge me this amount. I am completely unaware of having signed up for a membership. I don't even understand the point of their service when I have the massage therapist's contact information to schedule another appointment myself. I try to call them and... read more
Frequently asked questions about Massage Advantage
How is Massage Advantage rated?
Massage Advantage has a 3.3 star rating with 31 reviews.
When is Massage Advantage open?
Massage Advantage is closed now. It will open on Monday at 8:00 a.m.
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