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Martin Pools
- Pool Cleaners
- Sherwood, AR
About this business
Specialties Specializing in: - Swimming Pool Equipment & Supplies - Spas & Hot Tubs-Repair & Service - Swimming Pool Equipment & Supplies-Wholesale & Manufacturers - Chlorine - Swimming Pool Repair & Service - Spas & Hot Tubs-Wholesale & Manufacturers
Location details
4200 E Kiehl Ave, Sherwood, AR, 72120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DO NOT use this company for a replacement pool liner installation. We placed our liner depo$it in June of 23. I received confirmation of liner order on August 31, 2023. A most ridiculous five+ month goose-chase of unprofessional customer service later, they decide to remeasure our steps. Really?!? It is now February 28, 2024, No documents, no liner and no schedule or commitment to a schedule for install. If you need to replace your pool liner, I highly recommend using someone else.
Don’t use this company. I ordered a new pool liner on August 12, 2022. Today is July 3, 2023. I have not been able to open my pool this year. In a year since I ordered my liner, Martin Pools has not called me 1 time. I have had to call them every time. The first time I called was in March and they didn't even know what kind of liner I ordered. I asked for a refund but they lied and told me my liner would still be installed in a timely manner. The next time I called was in May and got the excuse about weather. I called again... read more
Martin Pools covered the warranty repair of a pool pump that I purchased from them. They also furnished a pump to keep my pool going while my pump was analyzed by the manufacturer and the new pump was shipped. Everything takes longer to get these days and everyone is short handed, but Martin Pools performed well under the circumstances.
We bought a no leak cover for our pool and we gave them our old one to make it by , guess what it was made incorrect and it took months before anyone came out to drill néw holes in the concrete, they never filled in the other holes, we got it in October 2019 and when we closed the pool this year the buckles are broken and straps are raveled out , we called and sent pictures as requested months ago and nothing ! Plus we bought a liner 2020 and it has lots of wrinkles in it , mike said just run your foot down it and it will wo... read more
We have used them to close our pool 2019 and open 2020 what a nightmare! We have had our water tested at the Cabot store every week all summer I thought we paid the opening bill in april( we could be wrong) we received a bill In October for 685 dollars for opening I went to the Cabot store to pay it and complain they were super nice! Like always but she said to give her a week to figure out what happened , in the mean time we received another bill stating we authorized all these repairs that some were done others were not! A... read more
RecommendedTina is always super courteous and knowledgeable. They also installed a custom liner for us recently. Mike knows pools! Excellent job!
Posting on my wife’s fb account since I don’t have one. I shop at maumelle location. I’ve been in the store a bunch of times this year. Barbi totally rocks when it comes to customer service. Latest issue I had was my salt cell died, tried buying one off internet but no luck, wife suggested pool store so I stopped by last thursday at lunch, she contacted their supplier right then and placed an order for me, she said it would be available for pick up on friday and she was true to her word. Thanks a bunch Barbi and Martin pools... read more
This is the 3rd summer we have been waiting for Martin pools to fix the wrinkles in our liner and re repair our steps that our now cracked worse than when we paid them to fix them, this is all from the original installation. I have called Mike the service man since the problems and ignored, I tried calling Cricket on of the owners ignored. I reported them to the Better Business Bureau and they never replied to them. I had been one of their customers for over 15 years and look how I have been treated. I am going to have to pa... read more
We have been waiting over two weeks for pool repair. We called the first week and they said it would be Wednesday. No one showed up. I called on Saturday and she said they would "put us on the schedule for Wednesday. It is Wednesday today and no one showed up. If you can use ANYONE else, do it! They don't care about you or your business. I'm making a formal complaint to the Better Business Bureau.
Frequently asked questions about Martin Pools
How is Martin Pools rated?
Martin Pools has a 4.6 star rating with 713 reviews.
When is Martin Pools open?
Martin Pools is closed now. It will open at 9:00 a.m.
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