Martin Pools

Jeff M. 

on Birdeye

a year ago

DO NOT use this company for a replacement pool liner installation. We placed our liner depo$it in June of 23. I received confirmation of liner order on August 31, 2023. A most ridiculous five+ month goose-chase of unprofessional customer service later, they decide to remeasure our steps. Really?!? It is now February 28, 2024, No documents, no liner and no schedule or commitment to a schedule for install. If you need to replace your pool liner, I highly recommend using someone else. 

Pike_1302 

on Birdeye

a year ago

Don’t use this company. I ordered a new pool liner on August 12, 2022. Today is July 3, 2023. I have not been able to open my pool this year. In a year since I ordered my liner, Martin Pools has not called me 1 time. I have had to call them every time. The first time I called was in March and they didn't even know what kind of liner I ordered. I asked for a refund but they lied and told me my liner would still be installed in a timely manner. The next time I called was in May and got the excuse about weather. I called again... read more

Paul C. 

on Birdeye

2 years ago

Martin Pools covered the warranty repair of a pool pump that I purchased from them. They also furnished a pump to keep my pool going while my pump was analyzed by the manufacturer and the new pump was shipped. Everything takes longer to get these days and everyone is short handed, but Martin Pools performed well under the circumstances.