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Marshfield Utilities
- Electricity Suppliers
- Marshfield, WI
About this business
Location details
2000 S Central Ave, Marshfield, WI, 54449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service is the worst of any utility company that I have had the pleasure of working with. They claim to mail statements but yet they were never received and insist that I use the website which is not user-friendly. It does not give an option to reset the userid and the chat feature does not respond despite it stating the operator is available. They also cannot or will not send a statement when the balance is zero. Every other business that I have worked with in the past is able to provide this information but ap... read more
Business response:
Hi ******,Thank you so much for your feedback on our customer service. We are very sorry to hear you had a poor experience with our customer service team.We do mail (or email) statements to all customers as we are legally required to do so as a municipal utility. Please ensure we have your current contact information and we can provide this information to you at any time.If you have issues accessing your account while logging in, please give our customer service team a call and we would be happy to assist you in this.Regardi... read more
This is the month of September yet the website states there is not a bill insert for June. A legitimate company website should be current. However, this company can not even send a final account statement in a timely fashion and instead adds penalty charges to customers. Bill Inserts Click below to view the current bill insert. There is no bill insert for June<br /> <br /> <br />
Business response:
Hi ******,Thank you so much for your feedback on our website. We will be updating the verbiage on this page soon and genuinely thank you for catching this for us! We are interested to hear more from you about final account statements not being sent in a timely fashion. Would you consider contacting our customer service team so that we can look into your concerns related to the penalties you mention? Please call us anytime Monday-Friday from 7am-4pm. We look forward to hearing from you!
This is the month of September yet the website states there is not a bill insert for June. A legitimate company website should be current. However, this company can not even send a final account statement in a timely fashion and instead adds penalty charges to customers. Bill Inserts Click below to view the current bill insert. There is no bill insert for June
Business response:
Hi ******,Thank you so much for your feedback on our website. We will be updating the verbiage on this page soon and genuinely thank you for catching this for us! We are interested to hear more from you about final account statements not being sent in a timely fashion. Would you consider contacting our customer service team so that we can look into your concerns related to the penalties you mention? Please call us anytime Monday-Friday from 7am-4pm. We look forward to hearing from you!
The 3rd party payment processing company that Marshfield Utilities Company uses is abysmal. Foreign phone operators to be trusted with bank or credit card information.no. Give me a break. Why is there a need to set up 2 accounts to pay one ****? While expected to cough up a bunch of personal information?? (Sarcasm). The name of this 3rd party is PSN.and they absolutely ****. Im not taking a survey on whether I use smokeless tobacco to pay a stupid utilities ****. 2 hrs of communication with this 3rd party and still no resolu... read more
Absolutely horrible customer service and customer policies. I have worked with many utility companies over the last few years as I have moved often and I have never once had trouble ending my service and switching billing over to the new occupant until dealing with Marshfield Utilities. I have reached out to them several times to try to resolve a bill they erroneously have in my name and they will not help at all.
Business response:
Dear Dispute Resolution Coordinator: Thank you for taking the time to help Mrs. C******* understand the steps required to begin and end service with Marshfield Utilities, we have tried without success. Per PSC113.0408(1)(2)(a)(b), Marshfield Utilities does require a written or electronically submitted application to start and stop service. These applications may be filled out on our website or a pdf maybe downloaded from our website. Paper copies are available at our business office from 7:00 – 4:00, Monday through Friday. W... read more
Frequently asked questions about Marshfield Utilities
How is Marshfield Utilities rated?
Marshfield Utilities has a 2.1 star rating with 66 reviews.
When is Marshfield Utilities open?
Marshfield Utilities is closed now. It will open tomorrow at 7:00 a.m.
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